The James at Chatham Hills

Reviews

• AA

  Amy The Aesthetician

  3 days ago
  1.0
  I do not recommend this apartment community especially for anyone who lives alone. My experience here has been unsafe, stressful, and extremely poorly managed. Major Safety Concerns for Anyone Living Alone The biggest issue in this community is safety. As someone who lives by myself, I have been genuinely scared by the way maintenance operates here. Recently, a maintenance worker unlocked my door and walked straight into my apartment around 5:30 PM while I was in the middle of presenting in a work meeting. I loudly said “no, do not enter,” but he continued to push the door open, put his foot in the doorway, and came inside anyway. There was no knock, no notice, and he acted like he didn’t understand me telling him “stop” and “no.” This was terrifying as a woman living alone. It was past business hours and dark. Two men not just one, barging into my home really rattled me. You expect your home to be the one place where you feel safe but I don’t feel safe here at all. To make things worse, several vacant units have been left unlocked, which has led to squatters living in empty apartments. This creates even more security concerns that management has failed to address. Unresponsive & Unprofessional Leasing Office The leasing office regularly ignores emails. I have an email that has gone unanswered for over three weeks. When you walk into the office to get help because they won’t respond, they are rude and dismissive. On top of that, the office is so heavily fragranced that you walk out smelling like it for hours. Power & Internet Outages Every Storm Anytime we have a spring or summer storm, the power goes out and when the power goes out, so does the Wi-Fi. This happens almost every storm, sometimes lasting days. As someone who works from home and travels frequently, I have returned home multiple times to a refrigerator full of spoiled food. Working from home here is extremely unreliable. I’m heading into my first winter and I am genuinely worried about how often I’ll be without power. Package & Delivery Problems The package room lock has been broken for months. For a long time, we couldn’t get into it. Yesterday I noticed it was unlocked, without fob access which isn’t secure. Amazon drivers often can’t deliver here, and packages frequently get lost, returned, or marked undeliverable. Maintenance & Apartment Quality Maintenance routinely ignores requests and shows little respect for residents’ homes or boundaries. Several things in my apartment have been broken since move-in: exhaust fan that has never worked bathroom lighting that constantly buzzes fixtures falling apart I cannot get the leasing office to respond to these issues. Unlivable Conditions Between the frequent outages, lack of communication, broken amenities, safety concerns, squatters, and maintenance barging into units, this place feels truly unlivable. In the summer, days without power make the apartment unbearably hot. I’m extremely nervous about the winter. Final Recommendation I cannot recommend this apartment community to anyone especially anyone who lives alone. I have never felt this unsafe in my own home, and management has shown zero urgency in addressing these concerns. For your safety, privacy, and peace of mind, please choose another place to live.
• PN

  Pip N

  Nov 4, 2025
  5.0
  The most friendly staff very accommodating for all your needs! Salt water pool, smoke free grounds and free gym! Say less!
• HF

  Hutton French

  Aug 12, 2025
  5.0
  Phenomenal experience, ladies in the leasing office extremely helpful. Amenities are awesome. Would lease again 110%
• AB

  Austin Black

  Jun 20, 2025
  5.0
  Great place to live! Highly recommend. Staff is very helpful.
• KC

  Kevin Crews

  Jun 18, 2025
  5.0
  I looked at a lot of apartment complexes before choosing this one. My wife and I are EXTREMELY happy that we chose the right one. We have been here over 2 months and it feels like we are living at a 5 star resort. The pool is fantastic. Alex, Sienna and Edgar really care about the tenants. Don't look any further, this should be your new home!

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