Staff Performance
Many customers praised the leasing agents, particularly Taylor, Bobbi, and Brianda, for their helpfulness, professionalism, and positive attitudes during the leasing process.
Maintenance Issues
Numerous reviews highlighted significant maintenance problems, including unaddressed repair requests, pest control issues, and poor communication regarding maintenance services.
Communication Problems
Several customers expressed frustration with the lack of communication from management, including unanswered calls and emails, leading to dissatisfaction with service.
Living Conditions
Reviews indicated serious concerns about the living conditions, including pest infestations, maintenance delays, and overall dissatisfaction with the apartment quality.