Progress Residential

Reviews

• MM

  Mimi

  Feb 24, 2026
  5.0
  Progress Residential is a great company to rent from. Charnette the Property Manager is great!! Very helpful and understanding. I didn't have to wait to get a minor discrepancy resolved, she was right on it. I really appreciate the compassion she has for her tenants. Also the maintenance staff is great and customer service as well.
• ST

  Sydney Trump

  Feb 21, 2026
  1.0
  Moved into a house yesterday with no heat in the middle of winter! No one could be bothered to call back or help fix the problem. They are so unorganized and unprofessional. They tried to tell me that I didn’t pay my move in rent even tho I have a signed receipt from the company. Overall I wouldn’t recommend this place to my worst enemy, the employees suck and don’t know what they are doing! Already counting the days until the lease is up.
• ES

  erika Spitser

  Feb 20, 2026
  5.0
  Progress directly, was essentially zero help! My regional reps for my address on the other hand have been nothing short of EXCEPTIONAL ! Calvin and Rhonda have been there every step of the way to answer any and all questions! I am no longer utilizing progress customer service, instead I turn to these 2 angels as my first point of contact!
• GB

  Gabriela Vásquez Bagaloo

  Feb 10, 2026
  1.0
  Terrible service! Totally disappointed. We received the house in very poor condition (the bathrooms were disgustingly dirty). We provided proof via email. We requested specific paint colors to have the touch-ups done, and they gave us the wrong color. We did a complete cleaning of the house, and yet they charged us for cleaning and for "damage to the bathrooms" (which were already like that). We left the house better than we found it, and they decided to take $500 from our deposit. I hope I never return.
• SS

  Sydney “Syd”

  Jan 29, 2026
  1.0
  I am a current tenant, and I am extremely disappointed in Progress Residential. My home had a pipe burst in Mid-December and the issue still isn't resolved. Me and my son have been out of our home and dealing with inhabitable issues for over a month now. They don't have a process-driven system that keeps them on top of work orders or allows them to provide great customer service. I have not talked to ANYONE who has shown empathy. The contractors they have hired to do the work have rushed and have been rude. I am currently dealing with no heat in my home with temperatures below 0. I called regarding HVAC issues last week (still while dealing with pipe issues) and they never resolved the issue but decided to charge me over $100 for the person to come out and never fix anything. I am currently without heat and displaced from my home, again. I had to go the entire Holiday Season with these issues, living in hotels, missing time from work and still no true communication on if I will be reimbursed for my time spent out of my home. I never reach ANYONE in the Indianapolis office, only the call center. The agents have been polite, but this process has been truly frustrating and has shown that this leasing company does not care about its tenants. I have never made a late payment, and I enjoy my home. My family will be looking into legal matters to assist since they believe they can charge me money before providing a habitable living space

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