Lakes of Carmel

Reviews

• RG

  Ratanshi Gohil

  Dec 10, 2025
  1.0
  ***Warning: Excessive, Disputed Charges & Exploitative Move-Out Practices*** Living at Lakes of Carmel has unfortunately proven to be the most financially detrimental rental experience of our lives. We urge all prospective residents to be fully aware of their move-out practices, which we believe are designed to charge tenants for property upgrades under the guise of damage. Here are the verifiable facts of our experience: 1. Condition at Move-In (Pre-Existing Issues) The apartment was delivered to us with several pre-existing issues. This included stains on the kitchen countertops, visibly worn carpeting, and mud stains inside the patio closet. We did not formally complain, but this documented the property was not in pristine condition upon our arrival. 2. Excessive and Disputed Charges Upon moving out, we were presented with a final bill that included an inflated, baseless charge of $2,500 for the full replacement of the kitchen cabinets. The justification provided by management was minor stains which, based on the age of the cabinets and normal use, clearly fall under ordinary wear and tear, for which a tenant is not legally liable. Management chose the most expensive remedy (full replacement/upgrade) instead of a reasonable repair, such as degreasing and repainting. 3. Unreasonable Accusations and Policies Management accused us of failing to perform "regular cleaning" to justify the cabinet replacement. This is a frivolous claim, as the discoloration is a clear result of normal kitchen use over time. Furthermore, we were aware that this community charges tenants for post-move-out cleaning regardless of a tenant's efforts. We therefore did not dedicate extensive resources to the final deep clean, knowing the management would assess a fee anyway. This, however, does not justify the egregious charge for replacing cabinets. 4. Undefendable Claims and Avoidance The final statement also included charges for hard water stains on the sink tops. This is a property maintenance issue related to the local water supply, not tenant damage. We were not permitted to install a water softener, making this an unreasonable charge. The property management team did not conduct a pre-move-out inspection with us, preventing us from addressing any claimed cleaning issues beforehand. This action ensured they could charge us for permanent upgrades after we surrendered possession. 5. Failure to Negotiate and Legal Action We made repeated attempts to engage in professional settlement discussions, but all efforts were met with silence or unreasonable resistance, demonstrating an uncompromising approach to tenant disputes. As a direct result of their exploitative practices, we have initiated a small claims lawsuit against the property management in Hamilton County, Indiana, to contest these charges. We will fight diligently in court and refuse to be financially exploited. We strongly advise prospective renters to avoid this community due to these documented, unprofessional, and financially punitive move-out practices. Be aware that you may be held financially responsible for routine property upgrades upon leaving. Do not risk being their next victim.
• LH

  Lilyan Houston

  Nov 27, 2025
  5.0
  I really like living here :) I have never had a problem, the office staff are always friendly, and the pool is top tier! I can NEVER hear my neighbors which is rare for apartments. Truly no complaints!!!
• RW

  Rich Waite

  Nov 27, 2025
  4.0
  We have lived here over a year and we love it! We love the size of the apt, the amenities, the quiet, and location convenience. Maintenance requests are quickly taken care & the grounds around the complex are kept up.
• AS

  Ashley Shane

  Nov 26, 2025
  5.0
  I moved into Lake of Carmel just shy of a year ago. I honestly can't say enough about the staff. Office and maintenance are just amazing. Always professional and quick to get things done. I love my apartment. I feel like I'm in in a two-bedroom ranch with a study. I've lived a lot of places and this by far is the best rental I have ever been in