Business Details
About
Property Management CompanyAssocia
Community Association Services of Indiana is a community association and property management company based in Indiana.
Location
Community Association Services of Indiana
11711 North College Ave, Carmel, IN
46032, United States
Hours
Reviews
4.2
411 reviews
5 stars
314
4 stars
12
3 stars4
2 stars3
1 star
78
What are people saying?
AI-generated from recent customer reviews
Communication Issues
Customers frequently reported poor communication, with many stating that their calls and emails went unanswered or were met with unprofessional responses.
Customer Service
Numerous reviews highlighted a lack of effective customer service, with complaints about unresponsive staff and unresolved issues.
Management Quality
Many customers expressed dissatisfaction with the management quality, citing unprofessionalism, incompetence, and a focus on profit over community needs.
Fees and Charges
Customers were frustrated with high fees, unexpected charges, and a lack of transparency regarding where their money was going.
Positive Staff Experiences
Despite the overall negative feedback, some customers praised specific staff members for their helpfulness and responsiveness.
- TLT L6 days ago1.0Very unorganized. I won't get into other details but can't wait to sell my home especially if my HOA keeps using this company.
- MBMelissa BoyetteOct 8, 20251.0This is the worst management company I have ever dealt with. They took an extra $600 out of my checking account without my authorization and I have been getting the run around for over 2 months to get the money refunded. They do not respond to requests in a timely manner if at all. When you call customer service you get the same robotic answers and nothing is resolved. So frustrated and disappointed our HOA Board chose to use this company.
- AAAustinOct 6, 20251.0I’ll be at my next homeowners association to recommend a different company. I got my dues letter late because the mail service people put it in the wrong box and my neighbors didn’t give it to me until a few days before it was due. My check got there one day past due date. The letter was stamped by the post office before the due date and now I have to pay a late fee. Oh and they don’t have an option to email you when your stuff is due. And don’t forget about their extra fees for paying online. For instance my late fee $3.46 cents and yet they charge me $3.07 to pay they bill. I will make sure my neighborhood drops this company.
- TTTeresaSep 29, 20251.0We rented a home through American Homes 4 Rent—which was our first mistake—and unfortunately experienced discrimination from Associa as renters compared to homeowners. Several of our neighbors, who we became friends with, were surprised by the level of harassment we received, especially since we cared for the property better than many of the actual homeowners on the street.
- TCTony CaraccioloSep 3, 20251.0This is by far the worst HOA management company I have ever worked with.
Frequently Asked Questions About Community Association Services of Indiana
What services does Community Association Services of Indiana provide?
Community Association Services of Indiana is a community association and property management company in Indiana.
Where is Community Association Services of Indiana located?
It is located at 11711 North College Ave #100, Carmel, IN 46032, United States.
What are the business hours for Community Association Services of Indiana?
They are open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I contact Community Association Services of Indiana?
You can call them at +1 317-875-5600 or email customerservice@associaonline.com.
What is the website for Community Association Services of Indiana?
Their website is https://www.cas-indiana.com.
Are there financial services nearby Community Association Services of Indiana?
Yes, nearby financial services include Patton Tax, Champion Payroll, and NextGear Capital.
Which nearby locations could I visit for home health care services near Community Association Services of Indiana?
Near Community Association Services of Indiana, you can find home health care services at KabaFusion and Luminary Hospice - Indianapolis.
If I need telecommunications or mobile phone services near Community Association Services of Indiana, where can I go?
Nearby providers include Verizon Authorized Retailer - TCC and Moorehead Communications.
Are there any schools or educational centers near Community Association Services of Indiana?
Yes, Coram Deo Academy and Crème de la Crème School of Carmel are nearby educational institutions.
What leisure or retail options are available nearby Community Association Services of Indiana?
Wild Birds Unlimited is a nearby hobby shop and pet store, and Genesco Men's Wedge Store offers men's clothing and shoes.