Community Association Services of Indiana

Reviews

• MB

  Melissa Boyette

  Oct 8, 2025
  1.0
  This is the worst management company I have ever dealt with. They took an extra $600 out of my checking account without my authorization and I have been getting the run around for over 2 months to get the money refunded. They do not respond to requests in a timely manner if at all. When you call customer service you get the same robotic answers and nothing is resolved. So frustrated and disappointed our HOA Board chose to use this company.
• AA

  Austin

  Oct 6, 2025
  1.0
  I’ll be at my next homeowners association to recommend a different company. I got my dues letter late because the mail service people put it in the wrong box and my neighbors didn’t give it to me until a few days before it was due. My check got there one day past due date. The letter was stamped by the post office before the due date and now I have to pay a late fee. Oh and they don’t have an option to email you when your stuff is due. And don’t forget about their extra fees for paying online. For instance my late fee $3.46 cents and yet they charge me $3.07 to pay they bill. I will make sure my neighborhood drops this company.
• TT

  Teresa

  Sep 29, 2025
  1.0
  We rented a home through American Homes 4 Rent—which was our first mistake—and unfortunately experienced discrimination from Associa as renters compared to homeowners. Several of our neighbors, who we became friends with, were surprised by the level of harassment we received, especially since we cared for the property better than many of the actual homeowners on the street.
• TC

  Tony Caracciolo

  Sep 3, 2025
  1.0
  This is by far the worst HOA management company I have ever worked with.
• WC

  Wendi Carr

  Jul 18, 2025
  1.0
  The landscape company that mows the lawns in Creekside Commons damaged our new fence on 5/21/2025, and we reported the damage to the HOA immediately. I was able to speak with the landscape employee that damaged the fence and he was up front and admitted the ground was wet when he turned the mower, and the back end slid and slammed into our fence and damaged it. Unfortunately, I never received a follow up from the HOA. Someone from the landscape company did come out the next week to look at the fence. He did not come to the door, I saw him walking around the property, so I went out to see what he was doing. I told him about the warranty on the fence and that they needed to contact the fence company for a quote to have it fixed. He said he received the quote, but it was very expensive. I didn't hear from anyone else for about a month, and then the landscape company owner came by on or around 6/24. I advised him to contact the fence company and he was somewhat hesitant as he wanted to fix it with other (cheaper) materials and not go through the fence company. I told him I would have my contact at the fence company reach out to him (To date, I have not heard back from the landscape company owner) So, here we are almost (2) months after the damaged occurred and the fence has not been fixed. I have made at least (4) calls to the HOA and no one has returned my call. I actually just got off the phone with their customer service which, through no fault of their own, cannot address the issue to my satisfaction. So, I asked if there was someone I could speak to to escalate the issue, and I was on hold for about 5 mins and the representative said the supervisor was not responding to their request. I am not surprised, since they don't respond to their customers either. Did I mention our dog got out through the damaged fencing? Thankfully we were able to catch her and bring her back in so she was not wondering the neighborhood on her own.

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