Associa Chicagoland

Reviews

• SP

  Sue Paulsen

  Mar 5, 2026
  5.0
  The online system for making Clubhouse reservations at Lakewood Trails for my tenant was difficult, but Katie quickly worked with us to smooth out the bumps and I think it will be much easier for everyone going forward :)
• EH

  Ellen Hughes

  Mar 4, 2026
  5.0
  I haven't been on the board that long but as a resident I believe Bridget does a phenomenal job
• KK

  Ken Kirkland

  Feb 10, 2026
  1.0
  Customer service is terrible and if I could give negative stars I would. I tried to reserve our clubhouse for all day (11a -11p). I could only reserve an hour at a time. Then received an email confirming reservation BUT with the wrong times. I tried calling Associa but was told that I have to contact TownSq. TownSq told me I have to contact Associa. Frustrating and time consuming.
• DZ

  David Z

  Dec 28, 2025
  1.0
  Horrible response time. I called and left emails over 2 months ago about an autopay issue that I had to figure out by myself. Then I got billed for my HOA dues 2 weeks early, and received yet another bill in the mail saying I owe money, which is impossible because I'm on autopay now. They NEVER call you back. Absolute joke of a business. The owner will reply to reach out to them, which I won't. They never respond, so why would I reach out? I would use another company if I had a choice.
• PS

  Paula Skiotes

  Dec 8, 2025
  5.0
  Our HOA manager, Lynn Schubbe, is always quick to respond and very helpful.