First Federal Bank was founded with the goal of providing fast and exceptional customer service. We have provided mortgage loans for over 30 years as a retail bank with an ever expanding consumer direct (digital) mortgage division that has operated since the mid 2000’s. We have thrived due to our devotion to our core values and continual innovation. By utilizing revolutionary digital banking technology we have funded over 11 billion dollars and assisted almost 40 thousand families buy their dream home. First Federal offers mortgage solutions to meet every person’s needs. We specialize in helping first time home buyers and veterans with a staff that has been assisting customers for decades.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.