Park Heights by the Lake Apartments

Reviews

• AL

  A Lott

  Mar 12, 2026
  1.0
  Management is TERRIBLE. Extremely rude and hardly communicates with residents. There was a shooting in the lobby here and residents weren’t informed by management until almost 12 hours later. Same day, management announced a change in hours and there has not been anyone on site since. 0/10. Would never recommend any one to move here
• DC

  Dr. Danielle Cooper

  Feb 5, 2026
  1.0
  I have said this once and I will say this again: do NOT trust this apartment. I have lived here for almost three years, and the conditions and safety have steadily declined. I have photos, emails, screenshots, and documentation to support everything in this review. Maintenance issues were mishandled from the start (for example, a dryer that takes three hours to dry one load — I was sent a YouTube link instead of maintenance). After the front desk attendant Yaka left due to unfair treatment, package theft increased and oversight disappeared. My car was broken into on the property even though I pay $150/month for parking. A neighbor warned management that people were checking car doors, yet no alert or warning was ever sent to tenants. Management later gaslit me and blamed me instead of addressing the issue. Tenant treatment is another major concern. Perla, the property manager, has harassed tenants over rent — including eye-rolling, attitudes, intimidation, and unprofessional behavior. She has told me multiple times that payment arrangements are not accepted at all, which makes no sense in 2025–2026. Several tenants have told me they feel bullied. Rent enforcement is aggressive, but safety is ignored. On Sunday, February 1st, 2026, around 8:00 PM, someone came to my door trying to force me to pay rent and attempted to get me to open the door. Given the known safety issues, I did not open it. There have also been repeated safety failures, including strangers knocking on doors, a homeless individual sleeping in the lobby, and no follow-up from management. Most concerning: On Tuesday, February 3rd, 2026, between 2:30–3:30 AM, there was a shooting on the second floor of this 15-story building, allegedly involving a 16-year-old and an 18-year-old. There was blood in the stairwell. ABC7 News was present. Management sent no real communication, no check-in, and no safety plan. I learned about the shooting from the news, not the property. This building relies on a virtual doorman system with poor security, broken doors, and unrestricted access. Bottom line: management prioritizes rent collection over tenant safety, ignores concerns, and avoids accountability. If you are considering moving here, please save yourself the stress and safety risk. Photos are attached!
• SD

  Stacie Demis

  Dec 16, 2025
  1.0
  Without a doubt I found Perla to be the most unprofessional property manager I’ve ever encountered. This lady went on maternity leave and the entire building shut down. There was a notice in my mailbox asking me to provide her with a baby shower gift, there was going to be a shower. As if I cared, very unprofessional. No one in the offices, no one to respond to emails but you can count on a email about quiet hours and rent being due. The front desk person quit and she was never replaced. Office Hours were minimized and made impossible for the working class to drop by with questions or concerns. The unofficial unlicensed maintenance man let himself in my apt with no notice as I yelled out I’m in here and tried to act surprised and blamed it on Perla when he walked in to an angry me staring at him . I asked numerous times about storage and never got a response. I asked while Queen Perla was away about storage and was pushed out the office by who I am assuming was her cousin who told me she was on her way to lunch and would put me on the waiting list and never took my name. They don’t let you view the apartments, they send videos. When I moved in there was a woman crying at the elevator because she said she had a sectional and knew it wouldn’t fit. Similar situation to mine. Parking is not included in rent nor is it monitored so expect to have many hiccups. This building is poorly ran and overpriced for the cardboard box sized living spaces and crappy cheap washer and dryers in unit. The cleaning lady is also rude and I believe related to Perla. I watched her ignore a parcel man trying to gain entrance while dramatically sighing out loud. While this building was maybe the quietest building I ever lived in, it was also the biggest rip off. Get rid of the lazy, incompetent, money hungry , corner cutting, nepo crew cause they are all clearly related. Oh yea, I moved in here for a sense of community and not one activity was done. Also I agree with the review below, Perla and her family is the reason I left this year.
• HB

  H. Brown

  Dec 11, 2025
  4.0
  This building is situated in a great location. The views from the rooftop are gorgeous. The management team here is excellent! Any issues I had were addressed quickly. The building is older but very well maintained. They do charge $150 for off street parking so be aware of that additional cost.
• JM

  Janelle McGregory

  Aug 30, 2024
  1.0
  I lived in this building for 4 years. 2 of those years were in a studio on the 14th floor and 2 were in one of the penthouses on the 15th floor. This building is so mismanaged and neglected that each of those years brought its own problems. In the studio, my apartment ceiling flooded twice. Both times in the same spot: right above my bed. My mattress, bed frame, clothes, and other property were all ruined from a flood that lasted 10 hours. After a week of staying in a hotel purchased with my own money and severe mismanagement and lack of communication from the property manager, they assured me that the issue was fixed. The next year, the ceiling flooded in the exact same spot, right over my bed, again ruining my mattress, bed frame, and other property . Pictures attached. Once I moved to the penthouse, there were constant pest problems that management would not fix including ants coming in from the poorly sealed floors, and constant appliance issues such as our dishwasher continuously breaking. Our bathroom constantly smelled like sewage because the pipes in the building were old and poorly maintained. Finally, this building pretends to be luxury and tries to charge luxury prices while still being firmly in the hood. The neighborhood is not safe or walkable. While living in the penthouse, a bullet was shot into my front door while I was standing next to it. When I told the building management about the shooting they did nothing about it. They did not even bother to fill in the bullet hole or remove the bullet, which I'm sure is still there now. Pictures attached. On multiple occasions, the parking lot was robbed and multiple cars were broken into. The building itself including the mail room was often robbed as well. Management was made aware and even witnessed multiple of these events but continued to take no action. The entire fourth floor at one point was noted to be filled with roaches. I was made aware of this by one of my neighbors. Management did nothing about this. At one point everyone on the 10th floor had to move out because the entire floor was flooded. It took weeks to fix. On Christmas day 2023, the heat went out for a week. An old building like this needs to be well managed. Because it was not, the hallways constantly smelled like sewage, doors and locks did not work, and the gym ceiling was always flooded. Overall, this building charges exorbitant prices for the location and management quality. Think twice before leasing.

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