The Shelby

Reviews

• DT

  David Tessler

  5 days ago
  5.0
  Moved in a couple of months ago. Aurora was very helpful in getting things arranged for me. Nice smaller building without a million neighbors. Pedro in maintenance helped me as well.
• DM

  Dana Morris

  Jul 26, 2025
  2.0
  I so badly wanted to live here. When it was time to apply I was disappointed. I’d reached out to the property prior to even thinking about living there, no response. I’m out of state, so I had to go with my gut. I decided to apply. I sent everything over. I literally heard nothing after. When not even a call a few days later with an update. Nada. In the meantime I’d applied to a new building further north. I sent a letter to the person helping me, Aurora, telling her I wasn’t interested. Still nada.
• JC

  JoAnna Cole

  Jul 24, 2025
  1.0
  If I could give zero stars, I would. This building is marketed as a luxury residence, but what residents actually experience is the complete opposite. Safety and maintenance concerns go repeatedly ignored or minimized by management. The property manager routinely downplays issues, and when residents raise concerns, they are brushed off with vague promises and no follow-through. In July 2024, federal mail was stolen from our secure mailboxes. A police report was filed by The Shelby, but residents were never notified. I only found out because my passport was stolen. Since then, there have been at least three separate incidents in 2025 where masked individuals entered the building and stole packages, again, no communication from management. Upon signing a lease, residents are pressured to leave 5-star reviews, which explains the misleading rating. The building itself is deteriorating: issues are never resolved, and there is zero accountability. The only positive that I can give is maintenance. He is amazing and always addresses concerns. Otherwise the building is trash. We are paying for a “luxury” experience, but what we’re getting is mismanagement, silence around serious safety threats, and clear negligence. I would not recommend living here to anyone concerned about their safety or peace of mind.
• CT

  Clinical Tech

  May 8, 2025
  1.0
  very disappointed with The Shelby, they don't negotiate which made me lose my section 8. The place is very nice why can't you come down on your listing prices, let good people stay their without all the hassles of saying we don't negotiate!!! So, with that being said. I'm very highly disappointed with you all. The Shelby SUCKS!!!!!!!!!!!! All we want to do is live somewhere safe and updated.
• GL

  Gloria LaGon

  Oct 23, 2021
  5.0
  I was very, very happy with my tour of The Shelby Apartments. Everything about this building is impressive. Alexander conducted the tour. He was informative, patient and attentive in showing as well as describing the building and it’s amenities.

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