Business Details
About
Property Management Company
Associa Chicagoland is a community association and property management company based in Illinois.
Location
Hours
Reviews
2.9
125 reviews
5 stars
53
4 stars
4
3 stars
2
2 stars
4
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers reporting unresponsiveness and difficulty in reaching management.
Management Issues
Customers expressed frustration over mismanagement, including lack of transparency, accountability, and failure to address community issues.
Communication Problems
Many reviews noted ineffective communication, with residents often receiving vague responses or no replies at all.
Fee Concerns
Several customers complained about rising HOA fees without corresponding improvements in services or facilities.
Positive Manager Experiences
Despite the overall negative feedback, some individual property managers received praise for their responsiveness and professionalism.
- TMTrisha MaduraNov 4, 20251.0Awful. No responses, submit tickets and never hear back from them. Hired a landscaping company to rip out all of front bushes without telling us or approving a replacement, looks horrible. Haven’t gotten a response on any issue since I’ve lived here using them unfortunately: don’t recommend.
- RMRobert MorenoOct 15, 20251.0If I could give this association negative stars I would because that would be what they deserved. They are super money hungry it’s ridiculous……. Very poorly managed stay away, I can’t wait till interests rates go down bc I’m a prisoner in my low rate, I wish I could leave!
- MYmargaritka yanevaSep 19, 20251.0This is the worst company we ever had. I left so many voicemails, sent emails and spoke with a person on the phone for the same issue and for 3 weeks now nobody bothered to call, or email to at least let me know they are working on the issue. I cancelled my landline and requested that they switch the intercom to my cell phone and it has been 5 weeks now since I started contacting the Associa but so far no respond. However, few of the opened tickets have been closed already. I am disabled and cannot get groceries because of the intercom issue. It is a shame to provide that kind of service!
- SSSathishSep 12, 20251.0Very disappointing experience with this HOA. They charged me the July fee twice and have refused to issue a refund. On top of that, they compiled multiple violation fees after a year without ever sending proper notifications. When I reached out for clarification, there was no clear response, and in some cases my emails were simply returned. The lack of transparency, accountability, and communication is extremely frustrating and unprofessional.
- JGJon GabricAug 12, 20251.0Very difficult to communicate with. Everything is done thru a third party app that is anything but coherent. Impossible to get a live person to talk to. In my opinion very unprofessional considering they work for us.
Frequently Asked Questions About Associa Chicagoland
What services does Associa Chicagoland provide?
Associa Chicagoland is a community association and property management company offering property and building maintenance services.
What are the business hours of Associa Chicagoland?
Associa Chicagoland is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.
Where is Associa Chicagoland located?
Associa Chicagoland is located at 343 West Erie St, Chicago, IL 60654, USA, in the Associa Chicagoland area.
How can I contact Associa Chicagoland?
You can contact Associa Chicagoland by phone at +1 312-944-2611 or via email at customerservice@associaonline.com.
Does Associa Chicagoland have an official website?
Yes, their official website is https://www.associachicagoland.com.
Is Associa Chicagoland active on social media?
Yes, they have a Facebook page named Associa Chicagoland located in Chicago, IL, accessible at facebook.com/AssociaChicagolandChicago.
What nearby beauty salons are close to Associa Chicagoland?
Nearby beauty salons include Glow By Lisa Simone, Doll in a Dash, Gleaming Beauty by Karina, Gino Difranco Salon, and Sovran Salon, which customers can visit before or after their appointment.
Are there any nearby restaurants near Associa Chicagoland?
Yes, nearby dining options include Brunch (a breakfast and brunch restaurant), Bernie’s Lunch & Supper (American cuisine), and Sifr (Middle Eastern restaurant and cocktail bar).
What fitness or recreational facilities are near Associa Chicagoland?
Fitness options nearby include Lift Chicago gym and UFC GYM River North, great for customers who want to work out before or after visiting Associa Chicagoland.
What other professional services are located near Associa Chicagoland?
Nearby professional services include Hovde Group, LLC (financial and insurance services), Messina Group Consulting (marketing), VineSprout (PR and advertising), and Benjamin Legal Services (legal services).