1st Rate Property Management

Reviews

• JY

  Jessika Young

  5 days ago
  1.0
  Do not rent from 1st rate property. The only people with positive reviews are company's, not actual people renting from them. They will charge for ridiculous things like a screen being popped out a tiny bit. On move out they will make up crazy charges to make sure you dont get your deposit back, in fact every neighbor I've spoken with said they had to pay at move out. They charged 1250 for a move out clean. When I disputed they said "oh oops, that was only supposed to be 600" but that with tiny things the entire time I lived there. They will find a reason to enter your apartment damn near every month. I rented from a private owner the first year and loved the apartment, once first rate property took over they were like control and money hungry feans. They charged for things that were there upon move in, like broken door and child locks. Don't plan to clean at all when you move out because they'll charge like crazy for it anyway. They chatgpt reply to all the reviews "oh im sorry you are sad, that sucks and actually you are wrong" I wouldn't wish this company on my worst enemy.
• JY

  Jess Y

  6 days ago
  1.0
  The worst property management i have ever dealt with. They have hidden fees for everything. If you think rent is going to be 1600. Plan on 1700 because of all their fees. They enter apartments monthly for "check up" and fine for the smallest things, like not replacing a battery or bulb or filter. The fine is $60 and if you dont pay that on time, theres a late fee. They are slimy at move out taking entire deposit and 1k+ claiming to fix things that are not broken. Even put "carpet cleaning" on a charge when the apartment had 0 carpets, and "cleaning the lawn" which is their responsibility in the first place.I would steer clear from them unless you want your money stolen.
• AC

  Ava Camilo

  Apr 17, 2026
  1.0
  Cloverbrook Ln. Apartments I’m very frustrated with the lack of communication and follow-through from this apartment management team, especially regarding maintenance issues. I reported a problem with my windows way back in February. Pictures are below to show the broken window seals and resulting caked on, opaque grime. It was like pulling teeth for maintenance to confirm the windows were faulty and needed to be replaced. While attempting to just fix the seal on my leaky bedroom window, one of the employees actually dropped and cracked the glass. He duct taped it and assured me the window would be promptly replaced within a week. That was five, going on six, weeks ago. I finally learned that the delay is due to waiting on the building owner, who has received at least one quote for replacements, but will not approve the work. In other words, the owner is too cheap and lazy to care about the comfort of their tenants who are sleeping with broken windows. We live in a desert climate, with nightly outdoor temperatures dipping into the 30’s. As a former manager myself, I understand that managerial roles must be able to facilitate communication in all directions to maintain a successful business. This often includes managing those in superior roles, such as owners. Clearly that is not being done by First Rate. If you’re considering living here, be aware that everything (parking passes, maintenance, communication) is far more difficult than it should be.
• LL

  Lauren

  Apr 11, 2026
  2.0
  Usually have a good experience but when we had an emergency last night with the storm hitting us, we called the 24 hour line and he was useless. The guy didnt even tell us to cut the power which on Google is the first thing it tells you to do when water is coming out of the ceiling fan. We called for update this morning and they said the vendor was notified. Now being 4pm and nothing all day, i called for an update and got attitude like this wasnt a huge deal. She said the vendor would contact us. I said well its kind of an emergency dont you think?! Water coming out of the ceiling fan (an electrical source) and its supposed to continue raining all weekend. We still have the power off to the room but that doesn't mean water wont continue to leak out onto our bed. Very disappointed. Made us feel stupid and like this isnt a priority to them.
• DL

  Diamond Lawns

  Apr 2, 2026
  5.0
  We’ve worked with First Rate Property Management as a landscape and maintenance vendor for a number of years and have found their team to be professional, responsive, and well-organized. They prioritize the needs of their property owners, and in doing so have also pushed us to continuously improve as a vendor over the years. That level of accountability has made us better at what we do. They maintain clear communication and set realistic expectations, which helps ensure properties are properly maintained and issues are addressed efficiently — all while keeping a human touch that’s important in this line of work, where every property has its own character. It’s been a solid working relationship, and while every season comes with its ups and downs, we appreciate the opportunity to continue working with their great team. With sincere appreciation, — The Diamond Lawns Team