Business Details
About
Property Management CompanyFacilities ServicesCondominium ComplexReal Estate Services
In business since 1964, Hawaiiana is the largest association management company in Hawaii, with over 750 properties under contract, representing over 120,000 units state-wide.
Location
Hawaiiana Management Company, Ltd.
711 Kapiolani Boulevard, Honolulu, HI
96813, United States
Hours
Reviews
1.8
186 reviews
5 stars
29
4 stars
6
3 stars
3
2 stars
7
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted severe issues with customer service, including unreturned calls, lack of responsiveness, and vague communication.
Management Practices
Customers expressed frustration over poor management practices, including unresolved maintenance issues, lack of transparency, and questionable financial handling.
Communication Issues
Many reviews noted significant communication breakdowns, with residents often feeling ignored or misinformed regarding important community matters.
Billing Problems
Frequent complaints about billing inaccuracies, late fees, and unacknowledged payments were reported, leading to distrust in the company's financial management.
Community Concerns
Residents raised concerns about safety and community well-being, citing issues like the presence of a registered sex offender on the HOA ballot without prior notification.
- NRNicky ReedDec 1, 20251.0Was experience ever , call multiple times and never get an answer , last month they over charge me, increase my maintenance without me knowing,
- CHCocoa HawaiiNov 29, 20251.0Such terrible customer service. I don't know how they are still in business! I called and left multiple messages for them to call and NO ONE calls back. They want their dues paid on time; well call back so we can update our mailing addresses!! Ridiculous.
- JAJames AndrewNov 26, 20251.0Hawaiiana did not warn about Sex offender on the board My family and I recently moved into a new-construction HOA community managed by Hawaiiana. Because the building was newly established, an HOA board had not yet been formed. When Hawaiiana opened nominations for the first board, several residents volunteered to be placed on the ballot, and some were ultimately elected. However, a significant concern arose when it became clear that a registered sex offender had been included on the ballot without any notification to homeowners. Considering that our HOA pays Hawaiiana over $100,000 annually for management services, it is reasonable to expect a basic level of screening--at minimum, a simple check of publicly available information such as the state sex offender registry. It is unacceptable that Hawaiiana allowed a registered sex offender to be placed on the ballot without informing the community. While full background checks may not be necessary, a quick review of the state's publicly accessible registry could have identified this issue and prevented it. At the very least, homeowners should have been notified that a candidate with this status was running for a position of authority within the association.
- DDDSNov 20, 20251.0They should fire their whole accounting department
- GMGARY MERINGERNov 20, 20251.0Where do I start? Our former property manager, Moana hired her biz partner without disclosing the impropriety. They took our HOA for a 300k ride which resulted in a special assessment- DO NOT HIRE THESE PEOPLE!
Frequently Asked Questions About Hawaiiana Management Company, Ltd.
What services does Hawaiiana Management Company, Ltd. provide?
Hawaiiana Management Company, Ltd. is a property management company offering facilities services, condominium complex management, and real estate services throughout Hawaii.
Where is Hawaiiana Management Company, Ltd. located?
Hawaiiana Management Company, Ltd. is located at 711 Kapiolani Boulevard, Suite 700, Honolulu, HI 96813.
What are the office hours of Hawaiiana Management Company, Ltd.?
The office is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on weekends.
How can I contact Hawaiiana Management Company, Ltd.?
You can reach them by phone at +1 808-593-9100 or email at tracym@hmcmgt.com.
What payment options does Hawaiiana Management Company, Ltd. accept?
They accept cash, check, Mastercard, and Visa for payments.
Which areas does Hawaiiana Management Company, Ltd. serve in Hawaii?
They serve multiple places in Hawaii, including Ala Moana - Kakaako, Lihue, Kihei, and Kona.
Are there any notable places near Hawaiiana Management Company, Ltd. that I can visit?
Yes, Pacific Park Plaza is nearby, which includes parks and shopping centers you can explore before or after your visit.
Are there mortgage lending services close to Hawaiiana Management Company, Ltd.?
Yes, nearby there are several mortgage lenders, including Ross Komagome and Stephen Gran from Fairway Independent Mortgage Corporation.
Where can I find financial advising services near Hawaiiana Management Company, Ltd.?
Edward Jones and Voya Financial Advisors offer financial advising and investing services close to Hawaiiana Management Company, Ltd.
Is there a sushi restaurant near Hawaiiana Management Company, Ltd. where I can eat?
Yes, Oya Sushi Mini Mart is a nearby sushi restaurant and cafe you can visit.