haart Estate Agents Doncaster

Reviews

• AP

  Ana Popescu

  5 days ago
  5.0
  I recently had my property valued by Haart, and I was very impressed with the service I received. Kenneth Siddall was extremely knowledgeable, professional, and took the time to explain the whole selling process clearly and in a way that was very easy to understand. He answered all my questions honestly and made what could have been a stressful process feel much more straightforward. I really appreciated his time, advice, and professionalism throughout the appointment.
• JB

  Jacob Bramley

  May 19, 2026
  5.0
  Haart Doncaster have been very helpful in our house search, giving us all the help we could need as first-time buyers without being overbearing. (Some estate agents have been sending us 2-3 advertising emails every day!) Sarah is handling our case has made sure that and has goes without a hitch so far. This company has been easy and pleasant for us to work with as buyers, and they have listings for a good range of properties across Doncaster.
• MA

  Mark Anthony

  May 18, 2026
  5.0
  As a buyer, my experience with Haart Estate Agents so far has been very positive. Everyone I’ve spoken to in the office has been friendly and professional. The real star at Haart has to be Amber — a charming, charismatic professional who has been nothing but helpful from the start. She has been an absolute delight to deal with, always approachable and willing to go the extra mile. I genuinely appreciate all of her support.
• MM

  Matt

  May 14, 2026
  5.0
  We have just had the most comprehensive and professional valuation completed by Ken from Haart, and we couldn't have asked for more. He kindly dropped off information about the whole process a few days before his visit which was extremely helpful and answered every question (and more) we had. Ken gave a detailed explanation on how and why he values a property the way he does clearly drawing from decades of experience as well as talking us through a very well thought out sales strategy to get the absolute most for our property. We've had multiple estate agents to come and give us a valuation but when the time comes, it will be Ken that gets our call for sure.
• JJ

  Julie Jackson

  Apr 29, 2026
  1.0
  HAART Doncaster – Buyer beware. Consider your options carefully. What happened to my family deserves to be on record and anyone considering HAART Doncaster should understand what the process can actually look like. We paid premium fees based on the impression that Kenneth Siddall, Property Centre Partner, would personally see us through the sale. That expectation was not met. From the outset, communication was difficult. Calls were not always returned, details were missed and updates were unclear. Requests to confirm matters in writing were often not followed through, with too much kept to phone calls leaving little record. Calls were routed through a central system rather than the branch, one buyer attended without notice and another arrived early. This left us questioning who the customer was, as the buyer appeared to receive more consideration than we did. On more than one occasion, when I did speak to Kenneth Siddall, the focus appeared to shift towards commission rather than the progression of the sale. I dealt with Sarah Banks, Sales Negotiator, and relied on the information provided regarding buyer positions. However, as I later understood, key developments were not passed on. A buyer had made a higher offer and their own home sold shortly afterwards. They remained interested at that level. I had requested to be informed if another buyer’s position changed, but I was not made aware and only discovered this after completion when that buyer contacted me directly. I was informed that, as no new formal offer had been submitted, this was not treated as requiring disclosure in this instance. While that may be procedurally correct, in my view it did not reflect the level of openness expected. We were the paying client and it did not feel that way. The handling of the title deeds caused significant anxiety. These had already been handed over, yet I was contacted by Rebecca Horner, Branch Manager, and told they could not be located. As the property was unregistered, the deeds were critical and their absence had the potential to delay the sale. I searched, as did my family. The deeds were later located by HAART and it was indicated to me that they may have been in a member of staff’s car. On one occasion, during a call with Kenneth Siddall, I heard what I believed to be a toilet being used and then flushed, which I found unprofessional in the context of the discussion and, as this was later denied, I can only report what I heard. Following escalation through Rebecca Horner and Christina Clarke, Area Manager, the complaint was handled by Anne Boylan at Spicerhaart, the parent company of HAART. Her role includes customer relations, credit control and debt collection. From a customer’s perspective, it is difficult to see how someone responsible for collecting payment can also act impartially in a complaint against the same organisation. The final stage was the Property Ombudsman. The Ombudsman is funded by the estate agency industry it is expected to assess, which raises questions about independence. The process was slow, taking just under six months at this stage alone. Rather than feeling treated as a customer, it felt as though raising concerns positioned you as a problem, adding further stress. Estate agency in this country requires no licence and, unlike owning a dog, there is limited meaningful accountability. Many positive reviews appear to relate to early interactions. I was asked to leave a review shortly after signing, linked to a branch competition before the process had progressed, which may explain why some reviews do not reflect the full experience. Look beyond the first impression. Read longer-term reviews and speak to people who have been through the full process. The account was treated as settled following payment. This review reflects my personal experience and honest opinion based on events as I understood them. Buyer beware. Consider your options carefully.

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