butters john bee Estate and Lettings Agent Newcastle-Under-Lyme

Reviews

• BL

  Brooke Lea

  3 days ago
  5.0
  Max from the Newcastle branch was amazing! Really lovely, engaged and answered all of our questions at the viewing. Looked really smart and remained professional throughout. Would absolutely recommend anyone to use his services!
• KC

  Kayley Cookson

  Aug 27, 2026
  5.0
  Just had a house viewing with max absolutely amazing showed us all the ropes around the house had a really good laugh really recommend speaking to him for a house
• ET

  Elizabeth Twomlow

  Aug 24, 2026
  2.0
  I used BJB for over a year to sell my property and, when it did not sell, also used their fully managed lettings service. I initially chose BJB after obtaining valuations from three agents, as they were the only company I did not have to chase for a follow-up. Unfortunately, the person I originally dealt with later left. The sales team were pleasant enough, but the property ultimately did not sell. Phone calls often unanswered, which did leave me wondering how many interested parties simply gave up on the house as they couldn’t get through. After moving to another agent, I received more interest in the first week than I had received from BJB in the entire year, including multiple offers and a buyer. Although we reduced the price slightly, I don’t feel this was enough in itself to generate so much more interest. There were also some frustrating incidents, including a viewing being cancelled because the agent “didn’t have a key”. A quick call to me would have resolved this. I was also told that, with “Halloween approaching”, the property was unlikely to sell, which I found completely ridiculous. My experience with the lettings department was more problematic. Communication was often poor, with calls unanswered, emails delayed or ignored, and maintenance issues not dealt with promptly. When the tenancy ended, I was not offered a check-out inventory. I had assumed this was included in the fully managed service, although I accept I should have read the terms more carefully. The inventory cost over £160, so I relied on my own photographs instead. I submitted details of damage and cleaning costs shortly after the tenant moved out, but despite repeatedly chasing, the matter was simply ignored for around a month. I was then told that too much time had passed and that the deposit needed to be returned!!. I was then advised that I could not claim against the deposit without a check-out inventory. After further back and forth, BJB eventually arranged the quotes I had requested, around three months after the tenant had vacated, allowing me to withhold a modest amount for the necessary work. The tenant was lovely and understanding of the issues but understandably frustrated by the delay. There was also an unexpected £120 charge for an expenditure/income report, essentially a summary of transactions. I accept that I should have read the small print, but I feel this charge should have been made clearer. I raised my concerns (and others I won’t go into here) through BJB’s internal complaints process and received a response and modest compensation. While I appreciate that they engaged with the complaint, this does not change my experience of the service. Overall, I found BJB disappointing, particularly on the lettings side. The main issues were poor communication, delays, limited follow-up and a lack of urgency . Based on my experience, I would not use BJB again for either selling or fully managing a rental property.
• JR

  Jorge mario Victoria Rodríguez

  Aug 22, 2026
  5.0
  My experience was very satisfactory. Max Astley helped me a great deal; he was extremely polite and respectful, and—especially since this was my first time renting—he clarified all my questions.
• MG

  MONIKA GUDIÑO

  Aug 21, 2026
  5.0
  We had a lovely experience viewing this property, and Max was fantastic throughout. He was incredibly friendly, professional and welcoming, and took the time to explain all the details about the house clearly. His attitude was always positive and approachable, which made the viewing feel relaxed and enjoyable. You could really tell that he cared about providing a great experience. Thank you, Max, for being so helpful and professional. We really appreciated it! Highly recommended.

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