haart Lettings Agents Earley

Reviews

• AI

  Anil Irala

  2 days ago
  5.0
  I have had a very positive experience with Beatrice as our Property Manager. She has always been professional, friendly, and approachable throughout the whole process. Her communication has been excellent—she kept us updated at every stage, responded promptly to our queries, and made everything as smooth and stress-free as possible. What stood out most was her willingness to help and her proactive follow-up, which gave us confidence that everything was being handled properly. It’s rare to receive such attentive and reliable customer service. Thank you, Beatrice, for all your support. I truly appreciate your hard work and would highly recommend both you and the team to anyone looking for a professional and dependable property management service.
• JC

  Jo Chapman

  4 days ago
  5.0
  Have recently been dealing with Ewan Plank who was trying to help me find a rental property. Unfortunately I found through another agent but Ewan’s communication was excellent. He listened, kept in touch, was very friendly and personable whilst always being professional. Excellent Estate Agent, thanks Ewan!
• PN

  Peter Ng

  5 days ago
  5.0
  I would like to thank Sophie Dudman for her outstanding service. She has helped me on two occasions and has been incredibly responsive and efficient in answering all of my queries. Her quick communication has been a breath of fresh air and stands out from my previous experiences with Haart. Before dealing with Sophie, my impression of Haart was quite different due to past experiences. However, Sophie has completely changed my mindset. She has been professional, helpful, and proactive throughout, making the whole process much smoother and more reassuring. I would highly recommend Sophie to anyone looking for an estate agent who genuinely cares about providing excellent customer service. Thank you, Sophie, for restoring my confidence in Haart.
• NY

  Nelli Yermolova

  Jun 16, 2026
  5.0
  Highly recommend Beatrice Bejenaru! She is professional, polite, and incredibly helpful. She dealt with all our queries quickly and efficiently. Excellent 5-star service!
• AC

  Alexandra C

  May 20, 2026
  1.0
  I rarely leave negative reviews, however I feel it is important to share my experience with Haart Earley, particularly regarding the handling of my tenancy and the communication throughout the process. Initially, during discussions and viewings, I was given the impression by Chloe that the property would be properly prepared before move-in and that concerns raised would be addressed. Unfortunately, once I agreed to rent the property, the tone and approach changed considerably, and many of the reassurances previously discussed no longer seemed to apply. At times, I was made to feel as though the initial conversations had never happened. The property itself was not handed over to the standard I had reasonably expected. Upon moving in, I encountered multiple issues including cleanliness concerns, heavy limescale and hygiene issues in the bathroom and kitchen areas, leftover items/furniture ( seems like Haart cannot differentiate a furnished property from a cluttered property ), maintenance concerns, and a general feeling that the property had not been properly prepared despite the reassurances provided by the agency representatives. What I found particularly disappointing was the attitude and handling of concerns after move-in. At times, communication felt dismissive rather than supportive, which only added unnecessary stress during what should have been an exciting transition into a new home. The Property Management team often appeared more reactive than proactive, and I ultimately had to escalate the issues to the agency Director before meaningful action was taken. Once this was done, matters did begin to progress and certain issues were addressed. However, the overall complaint process felt very defensive and focused more on protecting the agency’s position than genuinely resolving and validating the tenant’s experience. I fully understand that older properties naturally come with wear and tear, and I was never expecting perfection. However, I do believe tenants should be able to move into a property that has been properly checked, cleaned, and reasonably prepared beforehand. The argument that a property was provided in a merely “habitable condition” does not align with what I would consider acceptable standards in 2026. I hope this feedback is taken constructively to improve future tenant experiences.

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