haart Estate and Lettings Agents Peterborough

Reviews

• GN

  Georgie Norris

  Jun 27, 2026
  5.0
  Laura was absolutely fantastic throughout our viewing. We brought our two young children with us, and she was so patient, friendly, and understanding, which made the whole experience much less stressful. She was knowledgeable, answered all of our questions, and never made us feel rushed. Her professionalism and approachable manner really stood out, and we couldn't have asked for a better estate agent. Thank you, Laura!
• LL

  Labari Labari

  Jun 26, 2026
  5.0
  Formal Appreciation for Lara B – 507 Westlake Avenue Access Issue Resolved Dear Haarts Team, I am writing to formally commend Lara B for her outstanding handling of an urgent access issue at our residence, 507 Westlake Avenue. After we laid a complaint that we could not access our home, Lara responded immediately. She acted swiftly and with complete professionalism to resolve the matter the same day. Because of her intervention, my family did not have to spend the night outside, and we were able to return to our residence without further disruption. Lara’s efficiency, clear communication, and commitment to ensuring our safety and wellbeing made a stressful situation manageable. She took ownership from start to finish and kept us updated throughout. Lara B, thank you. Your level of service is exactly what we hope for from Haarts, and you’ve earned our full trust and gratitude. Kind regards, Tokunbo and Nana Famoriyo 507 Westlake Avenue
• MB

  muhammad toqir bhatti

  Jun 17, 2026
  5.0
  I have been a tenant with Haart Peterborough for several years and have always found the service to be professional and reliable. I would particularly like to thank Lara Bennett for her outstanding support throughout my tenancy. Lara has always been approachable, responsive, and genuinely helpful whenever I have needed assistance. Whether dealing with maintenance issues, arranging contractor visits, or simply providing updates, she has consistently kept me informed and ensured everything was handled efficiently. What I appreciate most is her friendly attitude and willingness to go the extra mile to help. It is reassuring to know there is someone who genuinely cares about providing a good experience for tenants. Thank you, Lara, for all your support over the years. It has been a pleasure dealing with you, and I would happily recommend both Lara and Haart Peterborough to others.
• DH

  Dom H

  Jun 15, 2026
  5.0
  We recently purchased our new home through haart, and I wanted to leave a particular thank you to Laura Hicks for the outstanding service she provided throughout the entire process. From our very first viewing, Laura was professional, approachable, and genuinely helpful. What stood out most was that she was never pushy or sales-driven, which made what can often be a stressful experience feel relaxed and enjoyable. She gave us the space and time we needed to make decisions, while always being available to answer questions and provide guidance when required. Nothing was ever too much trouble. Laura was incredibly responsive, kept us informed throughout the purchase, and went above and beyond to help wherever she could. Her communication was excellent, and she made us feel valued and supported at every stage of the journey. Buying a home can be a daunting process, but Laura’s friendly and professional approach made everything so much easier. She is a real credit to Haart, and we wouldn’t hesitate to recommend both Laura and the team to anyone looking to buy or sell a property. Thank you again, Laura, for helping us find and purchase our new home. Your dedication and customer service were exceptional.
• BO

  Brasileiros Em londres oficial

  Jun 11, 2026
  1.0
  ⭐ 1 Star – Avoid This Company I strongly advise landlords to avoid this company for both property management and lettings services. Mrs lara from property management it’s absolutely rude and every time you call the office they never get back to you When you sign up, you are encouraged to pay for various management services, legal protection, and rent guarantee products. However, when you actually need their support, especially in cases involving tenant arrears, legal action, or possession proceedings, they appear to do everything possible to avoid taking action. In my experience, they repeatedly requested additional documents and information that had never been requested before, creating unnecessary delays and obstacles rather than helping to resolve the issue. It felt as though they were looking for excuses not to proceed with the legal protection services that I had already paid for. Customer service has been extremely disappointing. Calls are often unanswered, communication is poor, and staff appear inexperienced and insufficiently trained to deal with serious property management issues. As a landlord, you need a management company that protects your interests and acts promptly when problems arise. Unfortunately, that has not been my experience. My experience has been incredibly frustrating and stressful. I felt unsupported throughout the process and left to deal with problems that I was paying the company to manage on my behalf. Based on my personal experience, I cannot recommend this company and would strongly suggest that landlords look elsewhere for property management, lettings, and legal protection services.

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