Andrews Romford

Reviews

• JG

  Jody Gill

  6 days ago
  5.0
  Exceptional from start to finish, Kamilija & Kish looked after our house sale with such care and efficiency, along side incredible communication. The whole process felt like it was being handled by close friends who wanted the best for us throughout. We could not have done it without Andrews and would recommend to anyone looking for a professional yet personable Estate Agent. Sincerely thank you both - 5* service.
• LS

  Lily Smith

  Aug 13, 2026
  5.0
  Amazing experience working with this estate agents. In particular I wanted to thank Shakira who was especially great and made sure the whole process was smooth while being efficient! Also a lovely character, was very understanding of my situation and knew how to get through any problems that came up. Overall very happy with my experience would recommend!
• KV

  Karthika Ratheesh Vasanthakumari

  Aug 3, 2026
  5.0
  I had a very good exeperience purchasing a property through Andrews. I would like to specially mention Kamilija who supported us to throughout this process and who helped us to make our dream come true. I would like to mention Kish as well who always reached back to us. Even the other staff were very helpful and and had answers for all our questions and doubts and has organised viewings for us.
• BW

  Bonnie Winick

  Jul 23, 2026
  5.0
  I have recently used Andrew’s estate agents for the sale of my house. I can’t thank them enough, particularly Kamilija for all her help and advice from start to finish. Nothing was too much for her. I highly recommend Andrew’s to anyone looking to move.
• IJ

  Inder Jassal

  Jun 29, 2026
  1.0
  I would strongly advise anyone considering renting through this estate agent to think twice. We were handed a property that was nowhere near an acceptable standard, as the photos show. From the day we moved in, it was obvious that little to no effort had been made to prepare the property. Several cupboards and storage areas were left full of rubbish, leftover building materials, cleaning products, fittings, cables, paint trays and other items from previous work. The kitchen and utility areas were dirty and clearly had not been properly cleaned. Before we moved in, we were told that the landlord had agreed to pay for a professional clean. However, this was not carried out before we were given the keys, despite those assurances. We were left having to deal with a property that was not clean or ready to be lived in. There were unfinished works throughout the property, including exposed and loose wiring, damaged electrical sockets, and what appeared to be poor electrical safety also the boiler leaking as which took several days to repair. Some fittings were incomplete, and spare parts had simply been left lying around in cupboards. We found this unacceptable and potentially dangerous. We were also promised that a built-in fridge freezer would be installed in the kitchen before we moved in. Instead, we arrived to find a standalone fridge left in the hallway next to a radiator, meaning the radiator could not be used properly. This was another promise that was not fulfilled before the tenancy began. The bathroom was particularly disappointing, with visible dirt and staining in the toilet, along with other signs that basic hygiene standards had been ignored. Windows and fixtures were dirty, and there were marks and unfinished areas throughout the property. Instead of moving into a clean, ready-to-live-in home, we felt like we had moved into an unfinished building site. Throughout the process, we were given repeated assurances about the condition of the property and the work that would be completed before we moved in. In our experience, many of those promises were not honoured, and it felt as though we were told what we wanted to hear to ensure the tenancy agreement was signed. Considering the amount of rent charged and the expectations of professional property management, the condition of the property was shocking. A rental property should be thoroughly cleaned, inspected and made safe before tenants are given the keys. In our experience, that clearly did not happen here. The lack of attention to detail, cleanliness and basic standards reflects very poorly on the estate agent. We expected professionalism but instead received a property that required significant cleaning and sorting before it was even habitable. I would, however, like to thank the landlord for agreeing to an early surrender of the tenancy after the issues we experienced. We appreciated their willingness to bring the tenancy to an end, although we believe the situation arose because the property was not properly managed or prepared before we moved in. Overall, this was a very disappointing experience, and based on our experience, I would not recommend renting through this estate agent. Like mentioned they will agree to everything and anything once you have the keys all these promises go out the window and they fail to answer their phones or call back.