Brand Certified
Knight Frank - Head Office
4.3(150 reviews)
Certified by Knight Frank - Head Office • Jun 28, 2026
Business Details
55 Baker Street, London, LND
W1U 8AN, United Kingdom
Certified by Knight Frank - Head Office • Jun 28, 2026
+44 2039 256589
Certified by Knight Frank - Head Office • Jun 28, 2026
https://www.knightfrank.co.uk/
Certified by Knight Frank - Head Office • Jun 28, 2026
About
Certified by Knight Frank - Head Office • Jun 28, 2026
Real Estate AgencyHousing RentalCommercial Real Estate AgencyKnight Frank
We're passionate about property. Our foundations are built on supporting clients in one of the most significant decisions they’ll make in their lifetime.
As your partners in property, we act with integrity and are here to help you achieve the very best price for your home in the quickest possible time.
We offer a range of services for your property requirements. If you are selling, buying or letting a home, or you need some frank advice and insight on the current property market from our team, please get in touch. We’d love to hear from you.
Details
- Requires appointmentAvailable
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Certified by Knight Frank - Head Office • Jun 28, 2026
Hours
Certified by Knight Frank - Head Office • Jun 28, 2026
Monday8:00 AM - 7:00 PM
Tuesday8:00 AM - 7:00 PM
Wednesday8:00 AM - 7:00 PM
Thursday8:00 AM - 7:00 PM
Friday8:00 AM - 6:00 PM
Saturday10:00 AM - 5:00 PM
SundayClosed
Reviews
4.3
150 reviews
5 stars
118
4 stars
5
3 stars1
2 stars
3
1 star
23
- JPJudith ParrJun 4, 20265.0Thank you to Ed Welton, and also to Nick Warner and Matt Davies in the Henley office, for all their help with the sale of my parents house. Having lived in this very special house for many years, my parents downsized and Knight Frank were a huge support along the way. They are the consummate professionals, and kept us informed throughout, ultimately resulting in a successful sale to a local buyer. Thank you!
- ZKZahra KhanJun 1, 20265.0I had a great experience working with Charlotte from the Renewals Team. She was professional, friendly, and incredibly helpful throughout the entire process. Charlotte was always quick to respond and kept me informed every step of the way. Her attention to detail and excellent customer service were truly appreciated.
- CVChow VivianMay 28, 20265.0I would like to thank Charlotte from Renewals for her excellent service throughout the process. She was professional, responsive, and always helpful whenever I had questions. Her clear communication and efficiency made everything smooth and stress-free. I truly appreciate her support and would happily recommend her to others.
- MVMaria Fernanda ValenciaMay 22, 20265.0Charlotte from renewals was a pleasure to work with. Efficient, responsive and very professional. Great asset to the team!
- AGAmal GilbertMay 20, 20265.0Charlotte Maclean Was extremely helpful in getting our renewal so easily. She is extremely professional and helps us anytime when we are in need. Highly recommended. Keep up your good work, Charlotte
Frequently Asked Questions About Knight Frank - Head Office
How does the lettings process begin?
The process begins by arranging a market appraisal at a time with yourselves, where we will run through the property details and gather as much information as we can, and find out your motivation behind wanting to market the property. We will also advise on the best way that we can maximise the value for yourself.
What happens when I instruct Knight Frank
When you instruct Knight Frank we agree on the rental price and the date that the property is available from, how and when you would like us to conduct viewings. We would also need a couple of documents to complete our ‘know your client’, our terms of business would need to be signed and we would need an EPC or exemption.
What happens before you market my property?
Before we start marketing your property we’d arrange for a professional photographer to attend to take photos and floor-plans, if you don’t have an EPC already we would need to obtain and EPC which would need to be a rating of E or above or have an exemption.
Who will conduct the viewings?
Knight Frank will organise all the viewings and we will accompany the applicants to each viewing. We will keep you posted throughout the process, so if there’s anything that we feel needs to be changed, or modifications that can be made to help then we would advise you of that, and would also provide feedback on a regular basis as well.
What happens once a tenant has made an offer?
Once you receive an offer on your property, we will provide the full offer details to yourself. We will negotiate with the tenant on your behalf as well, and if this offer is accepted we will take a reservation payment from the tenant.
what happens once my offer's accepted?
Once the offer has been accepted we will prepare the draft tenancy agreement, which we will send over to yourself and the tenant. We will also start the referencing process, once we have the confirmation from yourself and the tenant that you are happy with the contract we will send the final version to be signed. We will also send over the reference report for your approval, we will collect the initial money and do the right to rent on the tenant.
What are my responsibilities as landlord?
Your responsibilities as a landlord are that the property complies with current regulations, such as gas and electrical safety, fire and furnishing, smoke and carbon dioxide alarms, curtains and blinds, licencing and tax.
Who organises the move?
We will organise the move in on your behalf, we will arrange an inventory and check in that will take place on the first day of the tenancy. Once that is completed, the keys will be handed over to the tenant. If we are managing the property, this is when our property manager will step in and help with any maintenance and queries. If you are managing the property yourself, we will provide the contact details of the tenant to you.
How do I make an offer?
You make an offer by completing a prospective tenancy form, where we will ask you additional information, such as who lives in the property, offer amount, start date of the tenancy, length of tenancy and any additional requests. Once an offer has been agreed, we will take a holding fee which will contribute to the final moving money.
What happens once my offer has been agreed?
The next steps involved are introducing you to our tenancy progression team who will send you a copy of the tenancy agreement. They will also send you a referencing link. The referencing process entails us confirming your income, obtaining a previous landlord reference, conducting a right to rent check, and any other further checks required.
What happens if my referencing fails?
If you believe your referencing is going to fail, it’s important to contact us as soon as possible, as there may be an alternative option such as adding a guarantor to your application, or paying your rent in advance.
what do I need to do for a right to rent check?
A right to rent check involves you visiting one of our offices, no more than 28 days prior to starting your tenancy, with your passport to prove that you have the right to rent in the UK.
When do I get my keys?
The keys will be released to you once we receive the remainder final move in money, a tenancy agreement has been signed, and all other tenancy agreements completed, and we’ve received all the compliance documents from the landlord; such as a valid gas safety certificate. We will then schedule for an inventory to take place, once it has been completed, we will send this document over to you as well as all tenancy documents.
How soon once my offer has been agreed can I move in?
The process from making an offer to moving in can be as quick as three working days, with the help from yourself to complete references, sign all tenancy documentation, as well as the property being available by that particular date. If your starter tenancy is more than three working days from the offer agreed date, we will make sure that we complete the paperwork as soon as possible.
What happens when I move in?
Once you move into the property, and if the property is managed by Knight Frank, we will ask our property manager to introduce themselves to you, should you have any problems during the tenancy. If the property is managed by a landlord, or a third-party property management company, we will pass these details onto you.
What is defined as an emergency?
The most common emergencies are fire, criminal matters, uncontrollable leaks and gas leaks. If you do have a fire or a criminal matter, please contact 999, if you smell gas, please contact national grid who will send out an emergency contractor to attend and talk you through the next steps. If you have a leak in your apartment from your apartment, please contact us as soon as possible. If the leak is from the apartment above, please knock on the apartment above and ask them to stop using the water-related equipment. Please then notify your property manager as soon as possible.
What is the process when dealing with a maintenance issue?
For minor maintenance issues, we are authorised by the landlord to instruct the work. The contractor will then contact you directly, to arrange access at a convenient time to you, if you are happy then can collect keys from our office. Please rest-assured know that they are vetted, and have their insurances and qualifications in place. For more expensive landlord issues, we will require approval. There could be a delay here due to the location of the landlord or for the landlord to request further quotes. Once we have approval, we will then request funds from the landlord, and once we have funds on the account, we can then instruct the contractor who will contact you again for access. Please remember that we at Knight Frank do not own these properties, we do always require landlord instruction.
What circumstances will a tenant be asked to pay for the contractor’s invoice?
On some occasions a tenant would be asked to pay for the contractor invoice, such as if the kitchen sink was blocked, and it was blocked due to the tenant’s actions such as putting down food-waste or fat down the drain, the tenant would be asked to pay for the contractor invoice for any labour and parts required to rectify the issue. Outside the business hours, we have a dedicated contractor who will be there to help in emergencies. You can find their details on our welcome letter, or on our answerphones, or out of office. You will be provided with user manuals, if you could please have a read through these, this will resolve any maintenance issues if they’re minor, so no need for a contractor to attend. If you do have any problems, please call your property manager who will be happy to talk through any issues with you over the telephone.
What do I do if my boiler is not working?
If your boiler is not working it could be a simple fix, such as topping up the pressure. Your property manager will be able to talk you through this over the telephone. For more serious matters, please contact your property manager who will instruct a gas engineer to attend.
How do I clear the filter on my washing machine or a tumble dryer?
To clear the filters in your washing machine or tumbler dryer, please refer to their user manual, which will show you the steps in how to clear those filters. If you do require any further help, please contact your property manager, who will be happy to talk you through this over the telephone.
How does the lettings process begin at Knight Frank?
The lettings process starts with arranging a market appraisal to discuss property details, gather information, and understand your motivation for marketing the property, aiming to maximise its value.
What documents do I need to provide when instructing Knight Frank?
You need to agree on rental price, availability, viewing preferences, provide 'know your client' documents, sign terms of business, and supply an EPC or exemption.
Who conducts the property viewings?
Knight Frank organises and accompanies all viewings, providing regular feedback and advising on improvements to help rent your property faster.
What are my responsibilities as a landlord with Knight Frank?
You must ensure the property complies with regulations including gas and electrical safety, fire and furnishing standards, smoke and carbon monoxide alarms, curtains and blinds, licensing, and tax requirements.
How do I make a rental offer through Knight Frank?
Complete a prospective tenancy form detailing residents, offer amount, tenancy start date and length, and any requests. Once agreed, a holding fee is taken towards your final payment.
What happens after my rental offer is accepted?
Knight Frank prepares and sends the draft tenancy agreement, initiates referencing, and upon approval, finalises and signs the agreement, collects money, and performs right to rent checks.
What are Knight Frank's office hours and holiday closures?
The office is open Monday to Thursday from 8:00 to 19:00, Friday 8:00 to 18:00, Saturday 10:00 to 17:00, and closed on Sunday. It closes for Christmas from 5pm 24th December to 4th January.
Can I book an appointment online with Knight Frank?
Yes, Knight Frank offers online appointment booking via their reservation URL to schedule a meeting conveniently.
What nearby places can I visit around Knight Frank - Head Office?
Nearby you can find various cafes and eateries like PAUL Baker Street and Za'ta Lebanese Restaurant. There's also convenient Tesco Express and financial services like NatWest bank, enhancing your visit experience.
How can nearby transportation or amenities help customers visiting Knight Frank?
Nearby amenities such as Tesco Express for quick shopping and cafes like Costa Coffee provide comfort before or after appointments, while financial services like NatWest assist in property transactions.
Are there professional services near Knight Frank's office that clients might find useful?
Yes, nearby you can find consulting and financial service providers like Roland Berger London and BDO LLP, which could be helpful for business or property-related advice.
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