Felicity J. Lord Estate and Letting Agents Wapping

Reviews

• MH

  Mat Harris

  6 days ago
  5.0
  Thanks for all your hard work and support. Yannick & Morgane
• ZA

  Zakaria Ahmed

  Jul 20, 2026
  1.0
  I can't comment on Felicity J Lord as a whole, but my experience with the Wapping branch was extremely disappointing. I instructed the branch because Tamarra (sales negotiator) presented a highly proactive approach to selling our recently renovated one-bedroom flat. She explained that she regularly makes 100–140 outbound calls per day, described our property as one of the best-finished on their books, and said she was confident she could generate around 20 qualified viewings during the crucial first few weeks. Unfortunately, the reality was very different. During almost one month of instruction, the property received just two viewings. One generated proactively and one from an inbound enquiry, which led to an offer of £350,000, despite an asking price of £400,000 (already reduced from £425,000). Communication was generally poor. I requested Rightmove performance statistics on several occasions, but never received this. Towards the end of the instruction, the focus shifted away from proactively marketing the property and towards explaining why it wasn't selling. I was repeatedly told about the difficult market, geopolitical uncertainty and other properties selling well below their asking prices. While I appreciate the difficult market conditions, these explanations are very different from the confidence and assurances given when they were competing for my instruction. Martin (the branch manager) also suggested they had outperformed previous agents because they had secured an offer. I disagree. The measure of success is not simply obtaining any offer, but obtaining an offer that has a realistic prospect of leading to a sale. An offer £50,000 below the asking price did not achieve that. Tamarra was super enthusiastic when we first met. She absolutely loved the property and the premium quality of the finish. However, the level of enthusiasm, communication and proactive support quickly faded, and by the end of the instruction I felt there was little confidence or commitment to continuing to market the property. We therefore agreed to terminate the sole agency agreement early. Based on my experience, I would not recommend the Wapping branch.
• AM

  Andy McPhee

  Jun 3, 2026
  5.0
  Felicity J Lord were amazing from start to finish in the sale of our late Aunts flat. They had superior knowledge of the market and location being situated strategically in the heart of Wapping. Martin Lawes was our dedicated agent dealing with everything and was a superb communicator between us and the buyer. Selling something with sentimental connections can be difficult but Martin and the team made this process simple and stress free. Thanks!
• FM

  francesco marra

  Apr 24, 2026
  5.0
  Mary was extremely professional, helpful, and efficient throughout the whole process. She was always available to answer any questions and made everything smooth and stress-free. Her friendly attitude and attention to detail were truly appreciated. I would highly recommend Mary to anyone looking for excellent service.
• MA

  Moideen ahdil Abbas

  Apr 2, 2026
  5.0
  I’ve had a great experience with Christopher Lloyd at Felicity J Lord. Throughout my tenancy, Christopher was consistently professional, attentive, and quick to respond to any queries. He made sure that everything was handled efficiently, which really helped make my time at the property stress-free. It’s rare to find an agent so committed to a high standard of customer service. Highly recommended!"

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