Felicity J. Lord Estate Agents Islington

Reviews

• XX

  XiaoPK

  Jun 16, 2026
  1.0
  Very stressful and disappointing experience. Around a month and a half after we had returned the keys, we received an urgent “final demand” claiming overdue rent and threatening possible legal action/CCJ consequences if payment was not made within 3 working days. As far as we are concerned, this appears to be an error on their system, but the tone of the message was extremely alarming and caused unnecessary distress. We had to immediately dispute the alleged balance, ask them to provide a full rent statement, confirm the tenancy end date and key return, and request that no escalation or credit-affecting action be taken while the issue is investigated. The email also claimed that they had tried to call us before sending the threat, but we had not received any such call. Communication has generally been very poor. We tried to contact email addresses that had worked previously, but received no proper redirection to the correct people. When an office closed, tenants were not clearly informed or given reliable updated contact details, which made resolving important issues much harder than it should have been. We also had serious safety concerns during the tenancy. The front door issue, which we believed presented a fire safety risk, was not properly addressed despite being raised. We also raised concerns about a possible gas leak, but someone was not sent round to check it for months. A letting/property management company should keep accurate records, respond promptly to safety concerns, clearly communicate changes to tenants, and verify its position before sending threats of legal action to former tenants. Based on this experience, I would not recommend them.
• MM

  Marcia (MJ)

  May 28, 2026
  5.0
  Lenny is an outstanding estate agent — genuinely personable, attentive, and highly professional. He made the whole process feel smooth and manageable - always keeping us informed and taking the time to explain things clearly. Nothing ever felt too much trouble and his approachable manner made a real difference. A pleasure to work with and a real credit to the team!
• AA

  Andro Andrex

  May 14, 2026
  5.0
  Lenny O'Shea made what could have been a stressful process feel incredibly smooth from start to finish. He listened carefully to my needs, understood the urgency of my situation, and delivered on every level with professionalism and commitment. I would highly recommend Lenny to anyone looking to sell their property and wanting an agent who genuinely cares and gets results. With gratitude, A.
• TP

  Tsvetan Pavlov

  May 12, 2026
  5.0
  Hazal was super helpful showing us around a property the other day and guiding us through the offer process. Excellent all around
• SK

  Samreet Kaur

  Apr 16, 2026
  5.0
  I recently had a great experience with Felicity J Lord in Islington and couldn’t recommend them more highly. The whole team is incredibly friendly, professional, and genuinely cares about delivering excellent service. A special mention to Lenny, Mustafa, Hazal, and Charlie – they were all fantastic to deal with throughout. Mustafa carried out the valuation of the property and was knowledgeable, honest, and very reassuring. It’s clear this is a well-run team that goes above and beyond for their clients. Easily one of the best estate agents in Islington and the surrounding area!

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