haart Estate and Lettings Agents Leeds

Reviews

• SH

  Sunny Hong

  1 day ago
  5.0
  Rafeena was by far the best through out my rent searching process. She was very approachable with prompt responses in order to find and lock in a property with me. As a person who is renting for the first time and moving from overseas, she has been very accommodating in terms of communication as well.
• NB

  natalie Benounis

  2 days ago
  2.0
  Initially, they appeared very accommodating. However, once we agreed to proceed with them, we found them quite insistent on getting someone in quickly, rather than adhering to the date we had specified. The house wasn't ready yet, and we were out of the country, which caused this issue. As first-time landlords, we received late-night messages and very little support. The contractors they used were too expensive for the work they suggested. When we hired our own contractors, they couldn't find the problems and even said the documents provided weren't for our property.I've attempted to resolve the issues, but I'm not making any progress. Communication has been very poor since. What started as an exciting yet nervous time has turned out to be stressful and disappointing so far.
• AH

  Aman Hussain

  3 days ago
  5.0
  Aneesah helped me out. She conducted a viewing on my property took pics and got it let out in 3 days achieving over the market value I will be using there letting team again.
• DD

  Diana Dumitrescu

  Jul 25, 2026
  5.0
  We are currently looking into buying our first place and Courtney has been an amazing support throughout the journey. She is nice, friendly and always ready to help 🤗
• IH

  Ivan Hinculov

  Jul 21, 2026
  1.0
  Hello everyone, I want to share my experience with this company—if you can even call it an agency. At first, they kept calling me. I ignored them several times, but eventually they convinced me to sign a one-year contract as a landlord so they could manage my property and find tenants. Since it was my first time renting out a property, there were a lot of things I didn’t know, and unfortunately I overlooked some important details in the contract. They found tenants, but they rented the house out by individual rooms, which is not very convenient. Later, the person who had passed the referencing checks moved out and left someone else living there instead. As far as I understand, this is a breach of the tenancy agreement. The tenants often pay late, but even when they do pay and send me proof of payment, the agency still delays transferring the rent to me. They ignore my calls and don’t respond to my messages. I even went to their office, where I was told that someone would call me back within five minutes. They did call and promised to sort everything out immediately, but another week has passed and I still haven’t been paid. Now they’re telling me they will send me an email explaining what they are going to do, while they continue holding my money. This has been happening every single month. I still have five months left on my contract with them, and I honestly don’t know how this will end. I have a feeling they’re going to cost me even more money. At least it has been a valuable lesson, and my advice is simple: avoid this agency and choose a professional one that keeps its promises and does its job properly. Hart Estate has been completely unprofessional in my experience, and I would strongly advise anyone considering them to stay away from them.. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I am updating my previous review because the situation has become even worse. I still have not received the money I am owed. For June, I only received half of the payment, and for July I have received nothing at all. Nobody seems willing to take responsibility. Every time I contact the agency, I am ignored or one person blames another. I have been told that my case has been passed to the director, but nothing has changed. This is not the first time this has happened. Around three months ago, my payment was also delayed for about a month. The director only contacted me after I said I was considering legal action. I was given an apology and promised that I would receive the money soon, but it is disappointing that it takes that much pressure before anyone responds. I have sent multiple emails and have received no reply. I feel completely ignored. I even offered to let the agency keep their 6% management fee for the remaining six months of our contract if they would simply end our agreement, but they refused. At this point, I am considering asking my tenants to pay me directly instead of paying through the agency until this matter is resolved. My tenants have also expressed that they are unhappy with the service they have received. I hope this issue is resolved as soon as possible, but based on my experience I cannot recommend this agency.

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