Pass the Keys is a fast-growing property tech start-up based in the UK. Founded in 2015, the company and became a professional Airbnb Co-host in 2018. Pass the Keys provides UK property owners with a hassle-free short let management solution that optimises their rental income and occupancy rates. The company offers holiday let and Airbnb management services in locations all over the UK across numerous platforms including Airbnb, Booking.com, and HomeAway. Services provided include revenue optimisation, guest vetting, booking management, 24/7 guest support, key exchange and cleaning. Every day, Pass the Keys aspires to help thousands of property owners access the sharing economy in a convenient and cost-efficient way.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.