Brand Certified
Quay Holidays
4.7(650 reviews)
Certified by Quay Holidays • Jun 21, 2026
Business Details
Orchard Plaza 41 High Street, Poole, DOR
BH15 1EG, United Kingdom
Certified by Quay Holidays • Jun 21, 2026
+44 1202 683333
Certified by Quay Holidays • Jun 21, 2026
https://quayholidays.co.uk/
Certified by Quay Holidays • Jun 21, 2026
About
Certified by Quay Holidays • Jun 21, 2026
Vacation Home Rental Agency
Founded in 2006 by Helen Challis, Quay Holidays began with just five properties in Poole. Built on Helen’s background in residential property management and a hands-on, detail-driven approach, the business quickly grew through repeat guests and owner recommendations. Today, Quay Holidays is a proudly family-owned and independently run company, managing over 120 carefully selected holiday homes from Poole to Christchurch.
Location
Certified by Quay Holidays • Jun 21, 2026
Hours
Certified by Quay Holidays • Jun 21, 2026
Monday9:30 AM - 6:00 PM
Tuesday9:30 AM - 6:00 PM
Wednesday9:30 AM - 6:00 PM
Thursday9:30 AM - 6:00 PM
Friday9:30 AM - 6:00 PM
Saturday9:30 AM - 6:00 PM
Sunday9:30 AM - 4:00 PM
12/25/20269:30 AM - 6:00 PM
12/26/20269:30 AM - 6:00 PM
1/1/20279:30 AM - 6:00 PM
Reviews
4.7
650 reviews
5 stars
536
4 stars
70
3 stars
20
2 stars
10
1 star
14
- RGRich Groom1 day ago5.0Reel Time is an excellent property in a great location. The property was well equipped with everything you could need with the cleaning team doing a great job ensuring the property was spotless on our arrival. Comms from the office staff were good enabling a very smooth arrival and departure process. We would highly recommend this property and would not hesitate to book this property, through Quay, in the future.
- TPTom Power4 days ago3.0We stayed at Marina Vista, Dolphin Quays, from Friday 12th June 2026 for a week. Booking and confirmation of Let was easy and seamless. Great support from Izzy. Key collection and initial arrival to parking and access to apartment, was as advised by the supplied arrival documentation. Easy and seamless. Unfortunately we had some serious water flow issues in kitchen and bathroom sinks, no hot or cold water flow. We reported the issues next day following arrival, a Saturday. Quay holidays maintenance team came to view issue, while we were out and advised that a plumber is required. Unfortunately a plumber would not be available until the Monday. This meant 4 days to live with water issues. Fortunately the shower and toilets were unaffected. Obviously not ideal. Perhaps an emergency call out for a plumber on the Saturday, should have been arranged?. Apartment was in a great location and made a good base for use to explore the surrounding areas. All rooms were clean, but we noticed some little niggles. A quilt that didn’t seem to fit in the quilt cover?. There were no salt and pepper condiments or egg cups?. Not showstoppers, they would just provide those little touches that takes something from average to outstanding. In summary apartment is great, our stay just had an unfortunate issue. Which I totally get, can happen in our own homes. My lingering thought is perhaps the issue could have been handled more efficiently? rather than waiting 4 days for a fix. We have used Quay Holidays on a number of previous occasions, albeit some time ago. We will for sure not let this stay affect us considering to use them in the future.
- CBClaire BentonJun 15, 20265.0What a love flat. There was a fully equipped kitchen with plenty of cutlery and crockery. The bed and bedding felt as through nobody had ever slept there before. Not too far to walk into Poole and a bus stop was just around the corner. Just a couple of minor grips. The kettle needed descaling so didn’t really enjoy a cuppa and getting rid of the rubbish was a problem. When we finally found out where it was we didn’t have a code to access the bins. Having said that I can highly recommend this property.
- LMLola M.Jun 12, 20265.0We had an absolutely wonderful stay at Park Lake View! The location is excellent, featuring stunning views of the lake right from the house. It was a beautiful, peaceful sight to wake up to every morning. It is also the perfect place for families. There are lovely green areas and a great playground with swings for the kids located super close to the house, which kept the little ones very entertained. On top of that, the location is incredibly convenient. The Poole bus station is just a short walk away, making it very easy to get around. It's a wonderful area for taking relaxing walks and exploring. We couldn't have asked for a better place to stay. Highly recommended! All the communication with Quay holidays was perfect
- SHSusan HedleyJun 12, 20262.0Spacious flat however it needs a lot of attention. The communal garden was not tidy and people not picking up their dog poo, the plastic chair on the patio was broken, the oven door was not clean, mould on the bathroom ceiling, brown stains on the main bedroom ceiling, the drawers in the wardrobe in the twin room do not open properly, no Netflix, no shelf or shower mat, twin beds creaky and very soft, so much noise with the communal doors and no side lights in the living room so had to have the bright ceiling light on
Frequently Asked Questions About Quay Holidays
How do I know what amenities and facilities each property offers?
When you’ve searched for a property and found one that looks as if it will suit your requirements, click on it. This will bring up a comprehensive specification sheet with location, description and a full list of amenities. Should there be anything of specific importance to you please don’t hesitate to check with our holiday lettings team.
What do I need to bring?
As Poole’s Premier Holiday Lettings Agent, we pride ourselves on our attention to detail. We offer comprehensively-furnished properties, fully prepared ready for your arrival. All linen and towels are provided, including complimentary beach towels, but we do expect them to be left in the property when you vacate!
How do I reserve a property?
Once you have found a property on our website which suits your requirements and the website indicates that it is available, you can either make your reservation following the online instructions or, if you prefer, you can call the Quay team on 0102-683333 to reserve your chosen property. Telephone lines are open 7 days a week until 10pm. Provisional reservations (subject to availability) may be made by telephoning the Quay team. These can be held for 24 hours only.
Can I bring my pet?
Most of our properties do not permit pets. There are however a small selection that will allow dogs, subject to a small charge to cover additional cleaning. Please look out for the ‘pet symbol’ indicating that pets are permitted – these are found on the individual property pages. Alternatively use the specific search function on the property search page.
Please note that consent is still required at the time of booking, and at no time is a pet allowed to remain in any property unsupervised.
How do I book, and when do you require payment?
Bookings can be made either directly through our online booking system, or by telephone to our lettings team on 0102-683333 We require cleared funds amounting to 25% of the total holiday cost at the time of booking, with the balance payable no less than 8 weeks prior to your holiday commencing. If your stay commences less than 8 weeks ahead of your booking date, the full amount is due immediately.
What if I need to cancel my holiday?
In the unfortunate event that you are forced to cancel your holiday, the 25% accommodation deposit is non-returnable. If the cancellation is within 8 weeks of the holiday commencement date the full accommodation cost remains due. We therefore recommend that you take out holiday cancellation insurance. This is available at low cost from a number of sources.
In the event of a cancellation we will endeavour to re-let the accommodation and, if successful, will return any recoverable monies less the 25% booking deposit which is non-refundable and an administration charge of £60 inc VAT.
What if I need to alter my booking?
If you need to change your dates, we will endeavour to help where we can, but any changes are only permitted with the written agreement of ourselves and / or the property owner.
Where bookings can be moved, we will charge an administration fee of £30 inc VAT.
Brand Certified Facts from Quay Holidays
This information is certified by Quay Holidays and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified June 21, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website