Brand Certified
Quay Holidays
4.7(787 reviews)
Certified by Quay Holidays • Oct 11, 2026
Business Details
Orchard Plaza 41 High Street, Poole, DOR
BH15 1EG, United Kingdom
Certified by Quay Holidays • Oct 11, 2026
+44 1202 683333
Certified by Quay Holidays • Oct 11, 2026
https://quayholidays.co.uk/
Certified by Quay Holidays • Oct 11, 2026
About
Certified by Quay Holidays • Oct 11, 2026
Vacation Home Rental Agency
Founded in 2006 by Helen Challis, Quay Holidays began with just five properties in Poole. Built on Helen’s background in residential property management and a hands-on, detail-driven approach, the business quickly grew through repeat guests and owner recommendations. Today, Quay Holidays is a proudly family-owned and independently run company, managing over 120 carefully selected holiday homes from Poole to Christchurch.
Location
Certified by Quay Holidays • Oct 11, 2026
Hours
Certified by Quay Holidays • Oct 11, 2026
Monday9:30 AM - 6:00 PM
Tuesday9:30 AM - 6:00 PM
Wednesday9:30 AM - 6:00 PM
Thursday9:30 AM - 6:00 PM
Friday9:30 AM - 6:00 PM
Saturday9:30 AM - 6:00 PM
Sunday9:30 AM - 4:00 PM
12/25/20269:30 AM - 6:00 PM
12/26/20269:30 AM - 6:00 PM
1/1/20279:30 AM - 6:00 PM
Reviews
4.7
787 reviews
5 stars
651
4 stars
88
3 stars
20
2 stars11
1 star
17
- JCJohn Cowie3 days ago5.0We have been coming to this house in Poole for over 20 years. The current owner appointed Quay holidays to deal with future bookings and we found the service very easy to use. The girls in the office were very helpful, cheerful and polite. The house itself suited us and met our needs. The property was clean and tidy and upon arrival there was a nice welcome pack. We obviously like this property as we keep coming back. The new letting agent was very helpful and yes we will be back.
- DDDawnOct 2, 20265.0We had a wonderful stay in a beautiful, spacious apartment with great views. Very enjoyable to sit on the balcony relaxing with a glass of wine watching all the interesting marina activity. Amongst many other activities, we caught the ferry from the marina to Brownsea Island and had a lovely day exploring this spectacular wildlife haven. Also visited Durlston Castle in Swanage. Spoilt for choice with stunning coastal walks. The apartment is in an excellent location for restaurants, cafes, shops and transport. Lots to see and do. We were very impressed with the slick and friendly service from Quay Holidays. The apartment was very well equipped, extremely clean, bright and welcoming with secure parking. We will definitely be booking with Quay Holidays again!
- AGAngela Gordon-FoleySep 29, 20265.0Dealing with the staff at Quay Holidays was a delight. Every staff member I spoke / emailed during the process was helpful and friendly. The apartment we stayed at had everything you could need for a stay away from home. The beds were comfortable and the shower was hot and had good power. The location of the apartment was in walking distance to main shopping area and plenty of restaurants. Beneath the apartment was a mini Tesco that came on very handy of any last minute supplies. Just a couple of warnings to those selecting these apartments. The lift system is difficult for the first few days - we were on floor 4 and needed to take 2 lifts to get the to reception area. The staff at Quay Holidays are aware of this and do give clear instructions on how to navigate from your chosen apartment. Plus the staff at reception are very helpful. The entrance to the car park is narrow for anyone we a larger car - we had a Darcie Duster and there was no room for error when going through the gates. None of this distracted from the lovely apartment
- PEPeter EdwardsSep 28, 20265.0We had a fantastic stay at Sandpiper House. The apartment was spotlessly clean and had everything you could need. It was very modern in decoration and had a great view. The booking was handled very professionally from first contact. We were given very detailed instructions on how to get to the property, access the car park, and gain entry to the apartment itself. It was a short 10min walk to the quayside which meant the car could be left safely while out for the day or an evening meal. Many thanks to Hannah for her help during our stay it's much appreciated. We definitely hope to return.
- HHHutchingsSep 26, 20265.0Park Lake View is a lovely place to stay. The views of Poole Lake from the living area were beautiful, so many swans, geese, and ducks. It is a lovely flat walk around the lake, and only a 15 minute gentle walk into Poole Centre with lots of shops and restaurants; also well placed for boat trips around the coast, Monkey World, Bournemouth, Swanage etc. The accommodation was bright and airy. Comfortable settees in the lounge, a very well equipped kitchen, comfortable beds too; and on- property parking is always bonus. The staff at Quay Holidays were very friendly and helpful. I would certainly book again with them, and I would also recommend them to others
Frequently Asked Questions About Quay Holidays
How do I know what amenities and facilities each property offers?
When you’ve searched for a property and found one that looks as if it will suit your requirements, click on it. This will bring up a comprehensive specification sheet with location, description and a full list of amenities. Should there be anything of specific importance to you please don’t hesitate to check with our holiday lettings team.
What do I need to bring?
As Poole’s Premier Holiday Lettings Agent, we pride ourselves on our attention to detail. We offer comprehensively-furnished properties, fully prepared ready for your arrival. All linen and towels are provided, including complimentary beach towels, but we do expect them to be left in the property when you vacate!
How do I reserve a property?
Once you have found a property on our website which suits your requirements and the website indicates that it is available, you can either make your reservation following the online instructions or, if you prefer, you can call the Quay team on 0102-683333 to reserve your chosen property. Telephone lines are open 7 days a week until 10pm. Provisional reservations (subject to availability) may be made by telephoning the Quay team. These can be held for 24 hours only.
Can I bring my pet?
Most of our properties do not permit pets. There are however a small selection that will allow dogs, subject to a small charge to cover additional cleaning. Please look out for the ‘pet symbol’ indicating that pets are permitted – these are found on the individual property pages. Alternatively use the specific search function on the property search page.
Please note that consent is still required at the time of booking, and at no time is a pet allowed to remain in any property unsupervised.
How do I book, and when do you require payment?
Bookings can be made either directly through our online booking system, or by telephone to our lettings team on 0102-683333 We require cleared funds amounting to 25% of the total holiday cost at the time of booking, with the balance payable no less than 8 weeks prior to your holiday commencing. If your stay commences less than 8 weeks ahead of your booking date, the full amount is due immediately.
What if I need to cancel my holiday?
In the unfortunate event that you are forced to cancel your holiday, the 25% accommodation deposit is non-returnable. If the cancellation is within 8 weeks of the holiday commencement date the full accommodation cost remains due. We therefore recommend that you take out holiday cancellation insurance. This is available at low cost from a number of sources.
In the event of a cancellation we will endeavour to re-let the accommodation and, if successful, will return any recoverable monies less the 25% booking deposit which is non-refundable and an administration charge of £60 inc VAT.
What if I need to alter my booking?
If you need to change your dates, we will endeavour to help where we can, but any changes are only permitted with the written agreement of ourselves and / or the property owner.
Where bookings can be moved, we will charge an administration fee of £30 inc VAT.
Brand Certified Facts from Quay Holidays
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Certified October 11, 2026Yext Knowledge Graph
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