Brand Certified
Quay Holidays
4.7(729 reviews)
Certified by Quay Holidays • Aug 16, 2026
Business Details
Orchard Plaza 41 High Street, Poole, DOR
BH15 1EG, United Kingdom
Certified by Quay Holidays • Aug 16, 2026
+44 1202 683333
Certified by Quay Holidays • Aug 16, 2026
https://quayholidays.co.uk/
Certified by Quay Holidays • Aug 16, 2026
About
Certified by Quay Holidays • Aug 16, 2026
Vacation Home Rental Agency
Founded in 2006 by Helen Challis, Quay Holidays began with just five properties in Poole. Built on Helen’s background in residential property management and a hands-on, detail-driven approach, the business quickly grew through repeat guests and owner recommendations. Today, Quay Holidays is a proudly family-owned and independently run company, managing over 120 carefully selected holiday homes from Poole to Christchurch.
Location
Certified by Quay Holidays • Aug 16, 2026
Hours
Certified by Quay Holidays • Aug 16, 2026
Monday9:30 AM - 6:00 PM
Tuesday9:30 AM - 6:00 PM
Wednesday9:30 AM - 6:00 PM
Thursday9:30 AM - 6:00 PM
Friday9:30 AM - 6:00 PM
Saturday9:30 AM - 6:00 PM
Sunday9:30 AM - 4:00 PM
12/25/20269:30 AM - 6:00 PM
12/26/20269:30 AM - 6:00 PM
1/1/20279:30 AM - 6:00 PM
Reviews
4.7
729 reviews
5 stars
601
4 stars
82
3 stars
20
2 stars10
1 star
16
- SWstacey wilde2 days ago5.0Sandy Shores in Sandbanks exceeded my expectations. The apartment was spacious with everything we needed. Two bedrooms with one ensuite had plenty of storage and the beds were so comfortable. The location was superb as it was within walking distance to the beach and to the chain ferry. We loved it souch we tried to book again but unsurprisingly, it is fully booked! A wonderful holiday.
- SFSania Faris3 days ago5.0We had a fantastic stay at Porto Bella Holiday Home with my family and I couldn’t have asked for a better place to stay. The location is absolutely perfect — ideally situated for exploring Poole, the beautiful beaches, Sandbanks and the surrounding area. It made getting out and about incredibly easy, while also being walking distance to the harbour area. The house itself is beautiful, stylish and extremely comfortable. It is clear that the hosts have gone to a lot of trouble to make guests feel at home. Everything you could possibly need has been considered, from the generous refreshments to the facilities and furnishings and all the little touches that make such a difference during a holiday. The property was spotlessly clean, welcoming and spacious, and it genuinely felt like a home. The attention to detail was exceptional, and the standard throughout was excellent. I would highly recommend Porto Bella to anyone visiting Poole or Sandbanks we also did Bournemouth. We would definitely love to stay here again.
- MMMillyAug 10, 20265.0Staff at Quay Holidays were the most helpful. The first apartment I stayed at was so perfect that I decided to book another week with them and it all went very well. The apartments were modern, clean and cozy and centrally located with all amenities within easy reach. Plenty of cafes, bars and restaurants around and along the quay. It's a lively location with beautiful sea views and walks. I would highly recommend! Nishi
- PPPaulAug 3, 20265.0We used Quay Holidays to rent a property on Poole Quay while we were waiting for the purchase of our house to complete. They were able to accommodate us at very short notice, and the entire process was quick, straightforward, and stress-free. We ended up staying for three months at a fixed price, and the property was fully furnished, modern, and ready to move into from day one. The accommodation was comfortable and well maintained. The team at Quay Holidays were consistently friendly, helpful, and attentive throughout our stay. Nothing was too much trouble, and their excellent customer service really stood out. Overall, I would happily give Quay Holidays 5 stars. We had a fantastic experience, with nothing negative to say about our stay. We'd also like to extend a huge thank you to the team for helping us so much during our time of need. Highly recommended.
- LDLiss DJul 30, 20265.0We love Poole and have stayed in several holiday homes managed by Quay Holidays. We’ve never been disappointed – the properties are always exactly as described, spotlessly clean, and very well equipped. The welcome treats of snacks, tea, and a bottle of wine are a lovely, thoughtful touch. This time we stayed at SeaCloud, which is in a fantastic location close to Baiter Park and within easy walking distance of Poole Quay, Poole Park, and the town centre. The property had been newly renovated, was beautifully presented, and was immaculately clean. We would happily stay at SeaCloud again and highly recommend Quay Holidays. They are professional, easy to contact, and clearly take great care to ensure the properties they manage are maintained to a consistently high standard.
Frequently Asked Questions About Quay Holidays
How do I know what amenities and facilities each property offers?
When you’ve searched for a property and found one that looks as if it will suit your requirements, click on it. This will bring up a comprehensive specification sheet with location, description and a full list of amenities. Should there be anything of specific importance to you please don’t hesitate to check with our holiday lettings team.
What do I need to bring?
As Poole’s Premier Holiday Lettings Agent, we pride ourselves on our attention to detail. We offer comprehensively-furnished properties, fully prepared ready for your arrival. All linen and towels are provided, including complimentary beach towels, but we do expect them to be left in the property when you vacate!
How do I reserve a property?
Once you have found a property on our website which suits your requirements and the website indicates that it is available, you can either make your reservation following the online instructions or, if you prefer, you can call the Quay team on 0102-683333 to reserve your chosen property. Telephone lines are open 7 days a week until 10pm. Provisional reservations (subject to availability) may be made by telephoning the Quay team. These can be held for 24 hours only.
Can I bring my pet?
Most of our properties do not permit pets. There are however a small selection that will allow dogs, subject to a small charge to cover additional cleaning. Please look out for the ‘pet symbol’ indicating that pets are permitted – these are found on the individual property pages. Alternatively use the specific search function on the property search page.
Please note that consent is still required at the time of booking, and at no time is a pet allowed to remain in any property unsupervised.
How do I book, and when do you require payment?
Bookings can be made either directly through our online booking system, or by telephone to our lettings team on 0102-683333 We require cleared funds amounting to 25% of the total holiday cost at the time of booking, with the balance payable no less than 8 weeks prior to your holiday commencing. If your stay commences less than 8 weeks ahead of your booking date, the full amount is due immediately.
What if I need to cancel my holiday?
In the unfortunate event that you are forced to cancel your holiday, the 25% accommodation deposit is non-returnable. If the cancellation is within 8 weeks of the holiday commencement date the full accommodation cost remains due. We therefore recommend that you take out holiday cancellation insurance. This is available at low cost from a number of sources.
In the event of a cancellation we will endeavour to re-let the accommodation and, if successful, will return any recoverable monies less the 25% booking deposit which is non-refundable and an administration charge of £60 inc VAT.
What if I need to alter my booking?
If you need to change your dates, we will endeavour to help where we can, but any changes are only permitted with the written agreement of ourselves and / or the property owner.
Where bookings can be moved, we will charge an administration fee of £30 inc VAT.
Brand Certified Facts from Quay Holidays
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Certified August 16, 2026Yext Knowledge Graph
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