Who are we? HFG is a social enterprise and a property management company, the first of its kind in Scotland. At HFG we seek to take exceptional care of both the landlords who choose to work with us, and the tenants who choose to live with us. We work hard to ensure we understand their needs and deliver on their expectations. Trust, clear communication, and getting the details right are vital, and our values and way of working reflect this. We want everyone we work with to enjoy the experience and feel safe and well-served. As a social business, we will always put doing the right thing for our customers ahead of financial gain.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.