haart Lettings Agents Earley

Reviews

• MB

  Malcolm Booker

  2 days ago
  5.0
  Beatrice Bejenaru provided relevant details and information regarding my deposit refund. Emails were responded to and transaction of deposit refund were provided promptly. Excellent customer service.
• AC

  Alexandra C

  May 20, 2026
  1.0
  I rarely leave negative reviews, however I feel it is important to share my experience with Haart Earley, particularly regarding the handling of my tenancy and the communication throughout the process. Initially, during discussions and viewings, I was given the impression by Chloe that the property would be properly prepared before move-in and that concerns raised would be addressed. Unfortunately, once I agreed to rent the property, the tone and approach changed considerably, and many of the reassurances previously discussed no longer seemed to apply. At times, I was made to feel as though the initial conversations had never happened. The property itself was not handed over to the standard I had reasonably expected. Upon moving in, I encountered multiple issues including cleanliness concerns, heavy limescale and hygiene issues in the bathroom and kitchen areas, leftover items/furniture ( seems like Haart cannot differentiate a furnished property from a cluttered property ), maintenance concerns, and a general feeling that the property had not been properly prepared despite the reassurances provided by the agency representatives. What I found particularly disappointing was the attitude and handling of concerns after move-in. At times, communication felt dismissive rather than supportive, which only added unnecessary stress during what should have been an exciting transition into a new home. The Property Management team often appeared more reactive than proactive, and I ultimately had to escalate the issues to the agency Director before meaningful action was taken. Once this was done, matters did begin to progress and certain issues were addressed. However, the overall complaint process felt very defensive and focused more on protecting the agency’s position than genuinely resolving and validating the tenant’s experience. I fully understand that older properties naturally come with wear and tear, and I was never expecting perfection. However, I do believe tenants should be able to move into a property that has been properly checked, cleaned, and reasonably prepared beforehand. The argument that a property was provided in a merely “habitable condition” does not align with what I would consider acceptable standards in 2026. I hope this feedback is taken constructively to improve future tenant experiences.
• YM

  Youssef Mazouz

  May 19, 2026
  5.0
  Ansel was very helpful and a really nice guy. He provided excellent service, was friendly, professional, and made everything easy. I really appreciated his support and positive attitude. Thank you, Ansel, for your great help!
• SQ

  Shireen Quadir

  May 17, 2026
  5.0
  I’ve had the pleasure of working with Beatrice Bejenaru as my Property Manager over the years, and she has been brilliant throughout. Always professional, responsive, patient, and genuinely supportive whenever any issues came up with the property or tenancy matters. She made what can sometimes be a stressful process feel much easier, and her communication was consistently clear and proactive. Nothing ever felt like too much trouble. A real credit to Haart, and thoroughly deserving of becoming a Senior Property Manager. Thank you again for all your help, Beatrice. Highly recommended.
• CJ

  Chinedum Joseph

  May 12, 2026
  5.0
  I had a very positive experience living in the apartment in Reading managed by haart Lettings. The staff, especially David Brownbill and Beatrice Bejenaru were friendly and supportive, They showed patience, understanding, and also provided helpful support during my property search process. Their professionalism and support made my tenancy experience smooth and pleasant. I would happily recommend them to aspiring tenants looking for reliable letting agents. Joseph Nnodim

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