Agent Performance
Customers consistently praised agents like Ross Cook and Ginny Howell for their professionalism, responsiveness, and ability to make the buying/selling process smooth and stress-free.
Communication
Many reviews highlighted excellent communication from agents, with clients appreciating regular updates and quick responses to inquiries.
Rental Management Issues
Several customers expressed dissatisfaction with the property management side, citing poor communication, excessive charges during move-out inspections, and unresolved maintenance issues.
Customer Service
Positive feedback emphasized outstanding customer service, with agents going above and beyond to assist clients, particularly first-time homebuyers.