This was easily one of the worst places my husband and I have ever rented. We lived here for 6 years, and over that time, it just got worse and worse. What started as a dated but well maintained apartment complex degraded into a literal slum after it was purchased by Fortis Properties - yet they had the nerve to charge as much rent as luxury complexes in the area.
While I will say that office staff were always helpful and professional whenever I interacted with them, the staff here were revolving doors, no one stayed for more than 6 months (from what I overheard from maintenance crew, they're grossly underpaid). Due to high staff turnover, no community rules were actually enforced. The single garbage dumpster overflowed weekly, the gym equipment was mostly broken, and the pool was frequently vandalized and subsequently closed. The parking lots were crowded with cars that are either broken down or ones that the owners never drive (trophy classic cars that just sit covered in tarps, taking up parking spaces). The buildings were run down, poorly insulated, and the windows are old and drafty. The window seals in our unit were damaged and condensation had seeped in between the panes, so all of our windows were cloudy.
When we reported our dishwasher no longer working, it took them THREE MONTHS to get us a new dishwasher. In that time, I emailed and called frequently, and was given an excuse every time ("we're waiting on the delivery of your new dishwasher" was the most common). When we did finally get a "new" dishwasher, it was clearly used and still caked with someone else's stinking food residue, and was missing a part on the door. On top of that, the guys that installed it left scratches and puddles of standing water all over our floor. And by the time this was all resolved, a completely new staff was in the office.
The final straw was the summer of '25, when a family of raccoons nested in our attic, leaving urine stains soaking through our ceiling. The noise was unbearable, screeching and scratching, and then the SMELL - we think one of them actually died in the walls of our kitchen, it smelled putrid and rotting. It was like someone left a bag of potatoes to rot inside our kitchen walls - and YES, we moved appliances and inspected behind/under everything we could to make sure the stink wasn't our doing. I reported this to management immediately, but all that was done was a single guy from Bee Green Pest Control was sent with a can of cat food and a single animal trap. He didn't catch a single raccoon and broke the attic access door in the process. He said that every building he went to had a raccoon infestation in the attics.
The newly renovated units look nice, with fresh paint, new laminate flooring, stainless steel appliances and new cabinet fronts, but it's a layer of polish on a pile of trash. It's tempting to want to live here given the proximity to the Kroger, the attached shopping center, the beautiful marsh views and lots of other convenient nearby amenities, but *don't live here.* I wish we would have left sooner. I really hope that it gets better, but after watching it go downhill steadily for six years, I wouldn't hold my breath.