Mariner Grove

Reviews

• JL

  Janay Lattice

  2 days ago
  1.0
  I am extremely disappointed with the current management of this apartment complex and feel compelled to warn prospective residents. Since the new management took over, the level of professionalism, organization, and resident safety has significantly declined. Within a single week, two of my packages were stolen, totaling over $1,000 in losses. I reported this issue multiple times to the office, specifically to Assistant Manager Ms. Allen and the front desk receptionist, and was met with rudeness, defensiveness, and a complete lack of accountability or empathy. At no point was there an apology or genuine attempt to resolve the situation. Instead, I was repeatedly told that there are no cameras, which is extremely concerning and makes the property feel unsafe. Package theft is clearly an ongoing issue, and I am not the only resident who has experienced this. I ultimately had to file a police report and escalate my concerns to higher-level management just to be taken seriously. During this process, Ms. Allen made inappropriate and unprofessional remarks about who she would or would not speak to, despite the individual being listed on my lease. This behavior was unacceptable and dismissive. Under the previous management, I never experienced issues like this. Since the transition, the office has been unorganized, unprofessional, and ineffective, and residents are left dealing with missing property and safety concerns on their own. In addition to the theft issues, I have also submitted complaints regarding the excessive noise from the neighbor above me. The walls and floors are extremely thin, and these concerns were not handled with urgency or care. Overall, this property currently feels unsafe and poorly managed. Management seriously needs to be reevaluated, and stronger security measures must be put in place. Until then, I cannot recommend this apartment complex to anyone who values safety, professionalism, or basic respect as a resident.
• JH

  Joe Harwood

  Dec 20, 2025
  1.0
  I've been living at Mariner Grove for 3.5 years. They recently fired all of their management and hired new staff. The new staff at the leasing office have been awful. I went up to get a copy of my lease agreement and they told me they weren't able to give me a copy of it or any other documentation on letterhead that stated my wife and I lived with them until Monday. I informed them I needed it before Monday or my wife wouldn’t be unable to get on my health insurance. They still didn’t offer to help me even when I told them my lease agreement wasn’t available over the resident portal. On top of this, another resident was with me at the time that had locked herself out of her apartment and was requesting maintenance to unlock her door because she had dogs and cats inside that she had to feed. Staff told her that being locked out of her apartment was, "Not an emergency," and instead blamed the patron for being negligent with the placement of their keys. Their behavior today was unprofessional, unfriendly, and uncaring. Approximately 1 week ago I had seen papers posted around the apartments advertising a discord chat run by those living at Mariner Grove to discuss how unprofessional the new management services are and how to find solutions to their problems that the management is neglecting to help them with. On top of this, in the full 3.5 years that I've lived here, their gates have been broken 90% of the time.
• JS

  Jenny Son

  Dec 10, 2025
  5.0
  I want to thank Shay for helping me. She was quick to address my question and very professional!
• DD

  Derrick

  Dec 9, 2025
  5.0
  I just wanted to take a moment to highlight how amazing Shay has been in assisting me here at Mariner Grove Apartments. Every time I’ve needed help especially with getting set up on the New resident account systems. Shay been incredibly patient knowledgeable, and genuinely happy to walk me through the process what could have been confusing and stressful turned into a smooth and easy experience because of her. I would highly recommend Mariner Grove to any in all future residence!
• DA

  David Albany

  Aug 14, 2025
  5.0
  April and Shawnte were amazing at setting me up. Working for the ladies in the office today was a great experience. The property is beautiful and the pool NEVER closes. Open year round. Easy access to river street within 5 minutes. Highly recommended. Coffee, tea and cold drinks with snacks available in office. Secure package pick up boxes.

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