Customer Service
Many customers praised the leasing agents, particularly Alecia Kelley and Idella Threats, for their helpfulness, professionalism, and patience during the leasing process.
Maintenance Issues
Numerous reviews highlighted ongoing maintenance problems, including slow response times and unresolved issues such as leaks and pest control.
Management Concerns
Several customers expressed dissatisfaction with management's responsiveness and effectiveness, citing poor communication and unresolved complaints.
Property Condition
Reviews indicated a decline in property conditions, with mentions of mold, pests, and general neglect affecting residents' living experiences.
Mixed Experiences
While some residents reported positive experiences with the new management team, others felt that issues persisted and that the property was not being adequately maintained.