Customer Service
The leasing staff, particularly Barry, Odyssey, and Reanna, received high praise for their professionalism, attentiveness, and helpfulness throughout the leasing process.
Amenities
Residents appreciate the variety and quality of amenities, including a fitness center, rooftop lounge, and community events, although some have raised concerns about additional fees for using certain amenities.
Cleanliness and Maintenance
The property is generally reported as clean and well-maintained, with prompt responses to maintenance requests, although there are isolated complaints about pest issues.
Safety Concerns
Several reviews express concerns about safety, citing incidents of crime and inadequate management responses to serious issues, which has led to feelings of insecurity among residents.
Mixed Experiences
While many residents enjoy living at Somerset and recommend it, there are notable negative experiences regarding communication issues and management practices, particularly after a change in management.