Communication Issues
Customers frequently reported difficulties in reaching the leasing office, with many voicing frustration over unreturned calls and lack of responsiveness.
Maintenance Performance
While some residents praised the maintenance team, particularly JoJo, for their quick responses and helpfulness, others expressed dissatisfaction with unresolved issues and delays.
Pest Problems
Numerous reviews highlighted ongoing pest issues, including roaches and bedbugs, with residents feeling that management was not adequately addressing these concerns.
Customer Service
Feedback on customer service was mixed; while some praised staff members like Gladys for their helpfulness, others criticized the overall professionalism and responsiveness of the leasing office.
Amenities and Cleanliness
Several reviews mentioned that amenities were often not functioning properly, and there were complaints about cleanliness in common areas and apartments.