The Mill at Chastain

Reviews

• CC

  Catherine Hicks (cathy)

  Jan 22, 2026
  1.0
  My experience with this property was extremely disappointing and handled in a way that raises serious concerns about management practices. After being a long-term tenant, I was charged for alleged “damages” that were clearly normal wear and tear and the result of long-standing maintenance issues that were repeatedly reported and never properly addressed. Ongoing water damage, delayed or ignored repair requests, and aging conditions were present throughout my tenancy, yet these same issues were later used as a basis for charges after move-out. There was no move-out inspection, no opportunity to correct or dispute anything in person, and no meaningful documentation provided to support the claims. Communication throughout the process was dismissive and inconsistent. At times, it felt as though concerns were handled differently than those of other tenants, with no clear explanation or accountability. While I can’t speak to the intent behind that, the lack of professionalism and consistency was very apparent. Renters should proceed with caution, document everything, and be aware of their rights regarding normal wear and tear and proper move-out procedures. Based on my experience, I would not recommend this property to anyone expecting fair, transparent, and professional management.
• KR

  Kailee Ray

  Jan 8, 2026
  5.0
  I absolutely love living here! The lady’s in the office are always so kind! Rose, especially, is the best ever! She really knows how to get things done!
• SH

  Srijeet Halder

  Jan 5, 2026
  4.0
  Great location - have many restaurants and malls nearby. Reasonable rent compared to other places we saw. Pool is open only May to September and have le,aves floating around all the time. Had cookouts, movie nights, and other activities organized by the management often, which was really great. But be careful of all the different charges apart from the rent like pest, sewer, water, utility reimbursement, etc. Other places I have lived have had everything included in a single rent, which made your monthly cost more predictable. So keep in mind those charges and don't look at the rent alone. Also, make sure you see the actual unit you are leasing. We came from another state for 1 day to tour different apartments. They did not allow us to see the actual apartment and showed us a model unit. The actual unit was very different. Floors and cabinets were much older. Don't get the units with the white Quartz countertops. I have lived in so many apartments and houses. I have never seen a counterpart getting stained so easily with regular cooking. We tried all cleaning solutions and scrubbed a lot, but the stains didn't come off. They charged us $300 for resurfacing the countertops, which I believe is unfair. They also charged us $180 for chemical wash of bathtubs because the bathtubs were not clean enough for them when we moved out, even though we left them as we got them. The 2nd bathtub was rarely used, only when we had guests because normally it was just me and my wife who only used the master bathroom. I don't think their practices are any different from other places because they all want to charge tenants for even basic aging of their property. But be careful when you are leasing, and leave money aside for such charges when you move out. Finally, the maintenance people and leasing staff are very responsive and cooperative.
• CK

  Charity King

  Dec 23, 2025
  5.0
  Rose at Chastain at the Mill was absolutely amazing. She helped me find a unit and was so friendly, kind, and welcoming throughout the entire process. She made everything feel easy and stress free, and you could tell she genuinely cared about the complex as a whole and helping me finding something I loved. I also love how much care is put into the appearance of the community. Both the interior and exterior are beautifully maintained, and everything feels clean and thoughtfully cared for! Such a great experience overall. I would highly recommend this community, especially if you have the chance to work with Rose! :)
• HR

  Halle Ramirez

  Nov 8, 2025
  5.0
  Ariana was amazing and was super helpful when giving me a tour!! She was super helpful in helping me decide the best option for me next year!!

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