JR
JaChel Redmond
Sep 1, 2025
These apartments are extremely mismanaged
I was excited to move in here on May 23rd with the promotion of two months free and $500 off the third month. Unfortunately, my experience since then has been full of problems caused by poor management.
1. Leasing office lost my money order and lease
They lost the $500 money order I gave them at move-in. I had to go back to Western Union to request a refund, which cost me a $15 cancellation fee. Management eventually credited the $15 back to my account, but I was still inconvenienced, wasting gas, time, and effort to resolve a mistake that was not mine. Then, weeks after I had already moved in, the leasing office told me they did not have my signed lease in their system, even though I had a copy in my email. I still had to take time out of my day to go back to the office and re-sign, which was another unnecessary hassle.
2. Elevator is always broken
As of September 1 it was down again, and it has been out of service at least 15–20 times since I moved in. It breaks every few days and sometimes fails again within 48 hours of being “fixed.”
3. Mail and packages are a mess
It took weeks for residents to get mailbox keys, then management announced all boxes had to be rekeyed and reassigned. I only got my “new” key on August 30, more than three months after moving in. Packages are often misdelivered, and the package room is hit or miss.
4. Fire alarms constantly went off
For months, alarms went off day and night, sometimes around 4 a.m., bringing out the fire department and waking residents. The last time was just a few weeks ago.
5. Community trash chute is poorly maintained
Trash often piles up around the bins, blocking access and creating an unsanitary mess.
6. $50 trash fine imposed on all residents without sufficient warning
Instead of giving personal warnings, management charged every single resident $50 at once for leaving valet trash bins in hallways, which was pretty much everyone since it had become the norm. When I asked about it while picking up my mailbox key, the leasing agent said management would not remove any fines because it came from the management company. The decision to fine all residents at once showed very poor judgment.
7. Apartments are very noisy
My upstairs neighbors are often loud, laughing, and playing music at one or two in the morning. This is common since many college students from Kennesaw State live here.
8. Parking has become more difficult
When I first moved in, it wasn’t as bad because the complex was still filling up. Now that more residents are here, parking is harder to find at night, and I often have to park on the other side of the building.
Another sign of poor management
On their Google reviews, management responds with a template saying “please reach out to our team directly at [email address] or call us at [phone number],” but they never insert the actual contact info. The responses literally say “[email address]” and “[phone number].” That lack of attention to detail in public responses is just one more example of how badly this property is managed.
Knowing this was a new complex, I gave management time to improve and held off on leaving a review. But the way they handled the $50 trash fine was my breaking point.
The staff are polite enough in person, but that does not make up for how badly this property is run.
Overall, this has been one of the most frustrating living experiences I have had. Between the lost money order, lost lease, broken elevators, package issues, fire alarms, noise, parking, and careless management, I cannot recommend living here. If I could choose again, I would not move in.