Management Issues
Many customers reported poor management practices, including unresponsiveness, lack of communication, and perceived predatory policies regarding deposits and fees.
Maintenance Performance
While some reviews praised the maintenance team for their quick and professional responses, others highlighted ongoing issues with pest control and unresolved maintenance requests.
Staff Praise
Several customers expressed high satisfaction with specific staff members, particularly Ayisha, Brenda, and Katherine, noting their helpfulness and professionalism during the leasing process.
Cleanliness Concerns
Multiple reviews mentioned cleanliness issues, particularly regarding pet waste and trash in common areas, which detracted from the overall living experience.
Amenities and Security
Customers expressed dissatisfaction with the limited hours of amenities, parking issues, and security concerns, including reports of break-ins and inadequate responses to safety issues.