Communication
Many customers praised the company's clear and prompt communication, especially highlighting the responsiveness of team members like Jennifer Locklear.
Professionalism
Overall, the staff was frequently described as professional and knowledgeable, providing a seamless experience for both landlords and tenants.
Maintenance Issues
Several reviews noted concerns about maintenance delays and unresolved issues, with some tenants expressing dissatisfaction with the handling of repairs.
Application Process
There were complaints regarding the application process, including high fees and perceived unfair rejections based on credit history.
Mixed Experiences
While many reviews were positive, there were also significant negative experiences shared by tenants regarding management practices and deposit disputes.