Staff Performance
Many customers praised the office staff for their professionalism, helpfulness, and responsiveness during the leasing process.
Maintenance Issues
Numerous reviews highlighted ongoing maintenance problems, including slow response times and unresolved issues such as pest infestations and plumbing problems.
Safety Concerns
Several reviews mentioned safety issues, including crime in the area, broken gates, and a lack of security measures.
Cleanliness and Upkeep
Customers reported issues with cleanliness, including litter and trash around the property, as well as the need for renovations in older apartments.
Communication Problems
Many customers expressed frustration with poor communication from the leasing office, including difficulty reaching staff by phone and slow responses to inquiries.