The Ren

Reviews

• HC

  Harenzo Chambers

  Jan 3, 2026
  5.0
  I just moved here probably 2 weeks ago and I first want to start with the leasing office. Amari was so amazing and instantly made me feel like I was home. She is very knowledgeable and every time I need something she doesn’t hesitate to find a solution. The area is very clean, pet friendly, and kid friendly. I love my apartment and I couldn’t chose a better place to call home.
• KA

  Keshia Andrews-Edwards

  Dec 5, 2025
  5.0
  My experience with the REN Brookhaven has been a refreshing experience. All the office staff are Amazing and helpful!!! The fast response with questions about the new area and community has made our annual move a joy! Being new to the area and having a loving open rental office staff feel like family
• SS

  SOF StackorFall

  Dec 1, 2025
  5.0
  Excellent work from Ryan
• EC

  Elev8ted Convers8tions

  Nov 22, 2025
  5.0
  Listen, Jade's customer service is impeccable and needs RECOGNITION! I am only 3 weeks in and I am loving it here! My standards are high, and I am not easily impressed, so when I tell you it's worth the price and extra fees, I mean it.The maintenance team is quick and efficient! The apartments are spacious, modern, and I love the spotlight lighting in my kitchen and living room! My first week here I watched maintenance clean the pools even though they are closed at the moment. I will write an update in about 3 months or so!
• BB

  Bel

  Nov 17, 2025
  1.0
  Hi, the new maintenance crew is way better then the last one but speaking professional is still Missing across board not just with them but the actual front office ! Only Jade does an exceptional job everyone else literally won’t even introduce themselves when you meet them ! The ladies there sound like they don’t want to bother ! I requested for a mold test to be done & so far nothing yet . I bought an air purifier and a dehumidifier and yet they can’t give a solution to have a better sealing on the windows and prevent so much condensation and reduce mold exposure. I have two positive mold test I bought because they felt it wasn’t necessary for them to test it themselves. It’s unpleasant to speak to them ! I dont know how they even got hired speaking to us with no professionalism or good character! Work ethics matters !!! The hallways are always dirty ! The elevators are always down along with the fire alarm always going off @ 3-4 am and through out the day ! I work from home most times & this disrupts my calls! & of coarse our car got broken into ! The gates are constantly down & door knobs ? Missing too ! I have to use my shirt to open the door by the parking door by the stairs so my fingers won’t get cut by the metal ! I haven’t reported the problem! You would think the maintenance crew would noticed since it’s a main door ! Yet they don’t care unless someone makes a work order ? Also, supervisor never replies to emails! Legal documentation is a must because if it’s not written it didn’t happen? So why not reply to the services we need with our concerns ? Why are they there ? We paid for all this services. Please get new staff who love what they do so they won’t be so bother to serve us with care & compassion as if it was their own homes . I am writing this review because we clearly care for good people to be part of the team to whom we come to in times of need ! I don’t like speaking to most of the women there again they need better customer service skills ! I spoke with Mitchell from corporate today and she literally told me I have already answered that question last week with an attitude & why do you need a reply from the supervisor! She knew my mold test was positive!! Are you serious? Mold causes neurological & respiratory issues ! & you think I don’t expect a supervisor to reply back ? She definitely needs to be trained again along with the rest of them! They need to learn from Jade she cares & actually speaks with love & JOY & she’s professional & KIND !!!

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