Customer Service
Many customers praised the leasing staff for being friendly, helpful, and professional, particularly highlighting individuals like Marielena and Silvia.
Maintenance Issues
Several reviews mentioned ongoing maintenance problems, including pest infestations and poor condition of amenities, with some noting that maintenance staff were responsive when called.
Communication Problems
Customers expressed frustration with poor communication from management, including issues with scheduling tours and receiving timely responses.
Cleanliness and Safety
Multiple reviews pointed out concerns about cleanliness, including roach infestations and overall maintenance of the property, as well as safety issues related to break-ins and homeless individuals in the area.
Value for Money
While some residents felt the apartments were a good value, others criticized the pricing relative to the condition of the buildings and amenities.