Sterling Pointe by Toll Brothers

Reviews

• VJ

  Varun Jain

  May 2, 2025
  1.0
  Title: Frustrated with Toll Brothers Leadership – Unresolved Issues and Poor Quality for Premium Price Review: We’ve been battling serious issues with our new Toll Brothers home for far too long, and the lack of action from TB leadership is beyond frustrating. After heavy rain, our yard turns into a swamp due to improper grading and drainage failures that violate approved site plans. Water pools extensively, eroding the soil and damaging the sod, which is already of poor quality and browning. This isn’t just a minor inconvenience—it threatens the long-term integrity of our property. On top of that, TB missed dimesnions for bathroom chase , master linen, a significant deviation from the approved floor plan. While we initially agreed to overlook this out of goodwill, that was contingent on them fixing the grading issues—which they haven’t. We’ve heard other buyers received timely corrections for similar issues, raising concerns about inconsistent treatment. Despite multiple meetings, extensive documentation, and our patience, TB leadership has failed to provide a time-bound action plan. We’ve escalated this repeatedly, but the lack of meaningful follow-through is unacceptable for a builder charging a premium. We paid a hefty amount expecting quality, but instead, we’re left with a home that feels like a construction project riddled with poor workmanship. Buyers beware: think twice before investing with Toll Brothers. The premium price does not guarantee premium quality. We’re now forced to explore formal complaints and legal action under state laws to get these defects addressed. TB leadership needs to step up and take accountability—homeowners deserve better than this.

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