Sentosa Epperson Apartments

Reviews

• LP

  Link Pellow

  1 day ago
  1.0
  🚨 PLEASE SHARE 🚨 If anyone is considering moving to **Sentosa Epperson Apartments (7852 Tranquility Loop, Wesley Chapel, FL)** you should hear my experience first. When I moved in during **February 2025**, everything seemed great. But in **May 2025 the central air conditioning in my unit stopped working**. Since then I have submitted **nearly 20 maintenance requests** asking for the issue to be fixed. Maintenance has come out multiple times, but the problem has **never been permanently repaired**. What’s even more frustrating is that after these visits, the maintenance portal repeatedly marked the requests as **“RESOLVED”** even though the air conditioning was still not working. So on paper it looks like the issue was fixed multiple times — but in reality **nothing was actually resolved**. I work long hours and spent months waking up in a **pool of sweat** because the apartment was so hot. Eventually I had to buy my own **window AC unit** just to sleep in my bedroom. Even with that running, the rest of the apartment is still extremely warm. Meanwhile my lease clearly states that the landlord must: “maintain fixtures, furniture, hot water, heating and A/C equipment.” After months of this I asked if a **licensed HVAC professional** could inspect the system. Instead, the same in-house maintenance team kept showing up even though the problem had already failed to be fixed multiple times. When I requested that a real HVAC technician be brought in, I was told that if an outside company inspected the system **I would have to pay for it myself.** On top of that, my **kitchen sink is literally separating from the granite countertop**. There is now a visible gap between the sink and the counter. This is supposed to be a **“luxury” apartment complex**, yet I have been paying nearly **$2,000 a month** while dealing with: • No functioning central air • Nearly **20 service requests marked “resolved” when the issue was not fixed** • A sink that appears to be pulling away from the countertop After months of trying to get this addressed through maintenance requests and communication with management, I eventually filed a **small claims case in Pasco County** and am currently waiting for a hearing date. I’m sharing this so people considering moving here understand what my experience has been. If anyone else living at Sentosa Epperson has had similar maintenance issues, I’d be interested in hearing about it.
• LL

  L

  Mar 1, 2026
  1.0
  We did a self tour on 2/28 the hallways were filthy the first apartment smelled like marijuana & as soon as we located apartment #2 we immediately canceled the tour . the only thing nice about this place is the location .
• JF

  jorel flores

  Feb 27, 2026
  5.0
  Love living here. Amazing experience. Adriel from maintenance always takes good care of me if I have any issues and service is always quick.
• JG

  jonathan gutierrez

  Feb 26, 2026
  5.0
  Tatiana could’ve not made it any better and easier to move in, process was smooth great communication, I love the apartment
• MS

  M Stewart

  Feb 24, 2026
  5.0
  Lived there for 15 months, they are the best. Loved the floor plan, my grandbabies loved the lagoon pool, front office staff is outstanding, routinely have food trucks visit the property, front office routinely has goodies in the office, maintenance was always timely and efficient, no complaints about my stay, compliments plentiful. If we didn't have to move we'd stay forever. Also, we left the apartment spotless and they returned our security deposit, that's almost unheard of.

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