Numerous reviews highlighted poor customer service, with many customers reporting unreturned calls and emails, and unresolved issues.
Management Quality
While some property managers received praise for their responsiveness and professionalism, others were criticized for incompetence and lack of follow-through.
Communication Issues
Many customers expressed frustration over inadequate communication from the management company, including delays in responses and lack of updates on ongoing issues.
Maintenance Concerns
Several reviews mentioned significant delays in maintenance and repairs, particularly regarding urgent issues like elevator outages and property damage.
Positive Staff Recognition
Despite the overall negative feedback, some staff members were commended for their exceptional service and dedication to residents.
WD
WVA Done
Nov 5, 2025
5.0
Associa came into our property about 3 years ago and once we got Amy here she cleaned things up and made estancia a fun place to live again. We had some billing problems that were frustrating and Amy was patient and communicative through it all and made me feel confident it was being corrected which It was. She and her maintenance guys are always so helpful and kind and they greet everyone with a smile. It makes you feel good when they remember your name and talk to you when they see you. My kids love miss Amy. Thank you Amy and Bezmer and the whole estancia group for all of your hard work.
SI
Sharon I
Nov 3, 2025
5.0
"Our property manager, Heather Spradley, deserves immense praise. While the property is in a state of major renovation, creating a challenging environment for everyone, she demonstrated excellent problem-solving skills and dedication. When an urgent insurance matter came up for me, she quickly stepped in, provided clear communication, and resolved the issue efficiently. Her professionalism and kind demeanor made a potentially stressful situation manageable. It's clear she genuinely cares about the residents, even when she's incredibly busy. Thank you!"
TL
Todd L.
Oct 22, 2025
1.0
The absolute worst! Pay pay pay...nothing in return except half ass cut grass. This company DOES NOT CARE about you, just your money! Horrible service and they do not even reply to you or get you the help that you not only need, but pay for!
BL
Brian long
Oct 2, 2025
1.0
If i could give 0 stars I would. This is the worst customer service I've dealt with. I've been dealing with an issue for over a year now because they cashed my check late and continue charging me late fees. I've called 50+ times in the past year, 4 times this week alone and no one called back. They don't respond to emails and they don't respond to calls from their answering service. I've gone to the sarasota and st Pete office and no management would come out and speak with me. Would never recommend using this service.
SL
song li
Sep 29, 2025
1.0
Most terrible customer service. I signed up for HOA auto pay as soon as it was available, and yet I accumulated months worth of late fee penalties while on auto pay. It has been 6 months, issue still not resolved.
Neighborhood tree felt down since last year s hurricane, which is more than 365 days ago, and it is still on the ground.
Frequently Asked Questions About Associa Gulf Coast
What services does Associa Gulf Coast provide?
Associa Gulf Coast is a community association and property management company offering property and building maintenance services in Florida.
Where is Associa Gulf Coast located?
Associa Gulf Coast is located at 9887 4th Street North, Suite 104, Saint Petersburg, FL 33702, United States, inside Associa Gulf Coast building.
What are the normal business hours for Associa Gulf Coast?
The office is open Monday through Friday from 8:30 AM to 5:00 PM and is closed on Saturdays and Sundays.
How can I contact Associa Gulf Coast by phone or email?
You can reach Associa Gulf Coast by phone at +1 727-577-2200 or email customerservice@associaonline.com.
Does Associa Gulf Coast have an official website?
Yes, their official website is https://www.associagulfcoast.com.
What categories of business does Associa Gulf Coast belong to?
It is categorized under Associa, Property Management Company, Property and Building Maintenance, and Community Association.
Are there any insurance agencies near Associa Gulf Coast?
Yes, HH Insurance Group and MacDonald Financial are nearby insurance agencies you can visit for your insurance needs.
Where can I find financial services close to Associa Gulf Coast?
Nearby financial service providers include Self Made Financial, Wells Fargo Bank, and MacDonald Financial for financial advising and services.
Which nearby locations can provide legal or estate planning services?
Zoecklein Law St. Petersburg, Jenkins Law P.L., Lancaster Law Firm, Guardline Law, and Dehra Amit Attorney offer legal and estate planning services nearby.
Is there convenient storage or rental services near Associa Gulf Coast?
Yes, Extra Space Storage and Life Storage - St Petersburg offer self-storage facilities, while Budget Truck Rental provides vehicle rental services nearby.