Staff Performance
Many customers praised the leasing staff, particularly Soraida, Rosa, and Anndrea, for their helpfulness and professionalism during the application and move-in process.
Maintenance Issues
Numerous reviews highlighted ongoing maintenance problems, including mold, pest infestations, and unresponsive service, leading to dissatisfaction among residents.
Amenities Concerns
Several customers expressed frustration with the condition and availability of amenities, such as pools and fitness equipment, which were often reported as dirty or non-functional.
Safety and Cleanliness
There were significant concerns regarding safety, including crime and cleanliness issues in common areas, which negatively impacted residents' experiences.