Staff Performance
Many customers praised the staff for being friendly, helpful, and responsive to issues, particularly highlighting individuals like Isabella and Krissy.
Cleanliness Issues
Several reviews mentioned significant cleanliness problems, including dirty apartments and common areas, with some residents expressing dissatisfaction with the overall maintenance.
Amenities and Location
Residents appreciated the amenities such as the pool and gym, as well as the convenient location near UWF, although some noted that certain facilities were often closed or poorly maintained.
Management Concerns
There were numerous complaints about management practices, including issues with maintenance response times, misleading marketing, and overall dissatisfaction with how resident concerns were handled.
Safety and Security
Several reviews raised concerns about safety, citing incidents of crime and inadequate security measures, leading to a feeling of unease among residents.