Woodside Preserve

Reviews

• NC

  Ninoska Cruz

  Mar 17, 2026
  1.0
  If there is a 0 star believe me I put it here I normally don’t write reviews, but what happened to my family with Toll Brothers and Toll Brothers Mortgage has been devastating, and people need to be warned. They leaved us homeless with 3 kids and a pregnancy . And that happend to us in the project HAVEN OAKS but I wanna share with everyone, in every project that there are try to stole people money like they do. From the very beginning in September 2024, we were led to believe that we were fully approved and qualified. Based on that, we moved forward in good faith and trusted their process. We gave them an enormous amount of money—over $85,000 in deposits, including $50,000 just for the design center—money that took us years of sacrifice to save, all with the dream of giving our children a stable home. Throughout 2025, we continuously provided every document they asked for. Every time we thought we were finally close to closing, they came back with more and more requests—many of them unreasonable and unnecessary, especially considering we were told from the start that we were already approved. This went on for months, creating stress, uncertainty, and emotional exhaustion for my entire family. By July 2025, after months of back-and-forth and false assurances, they still refused to close, always coming up with “one more thing.” Then, without any real warning or resolution, they left us without a home. My family and my children are now literally without housing after trusting this company. What makes this even worse is that the same home we were under contract to purchase for around $900,000 was later put back on the market for $750,000—after they kept our deposit. That is extremely suspicious and feels completely unethical. We feel misled, taken advantage of, and financially devastated. This experience has been heartbreaking. No family should have to go through something like this after doing everything they were asked to do. They leaved us homeless with 3 kids and a pregnancy . And also they don’t give us time to Looking for our own financing. Please be very careful when dealing with Toll Brothers and Toll Brothers Mortgage. Based on our experience, there seems to be a serious lack of transparency and accountability between both entities. I would strongly advise anyone to think twice before trusting them with your time, your money, and your family’s future.
• AT

  Audrey Tiwari

  Mar 12, 2026
  2.0
  I bought my home from this company last August. The house is beautiful. Some poor design flaws like lack of closet space. Warranty is a high issue. I paid $40,000 for the lot that is badly graded. The water is not draining well. Walking on the lawn is mushy but warranted said it’s not covered. The back yard is graded like the letter “C” so it’s naturally holding water. It’s on an incline so there shouldn’t be any problems with draining, right? The electric work is another issue. The light over the dining room/ nook area is very close to the wall and hangs two thirds over the table and not centered. I placed a warranty slip and was rejected because Casey stated that’s what in my plan. I’m not an electrician and was not included in this decision. I was told I’ll have to pay to fix it. I’m the only one in the community with warranty issues, NO. I’m surprised that a company like this is denying warranty issues when it’s not their fault.

Frequently Asked Questions About Woodside Preserve