I am writing to express my dissatisfaction with the recent experience I had with sales representative Jordan at your Lakewood Ranch property. I am a cash buyer, but unfortunately, I received misleading information and discriminatory treatment during the process.
Firstly, Jordan failed to disclose that the property I was interested in had already been booked, despite continuing to encourage me to sign the agreement. It wasn’t until we were preparing to sign that she acknowledged the property had been reserved by another client.
To cover up this error, Jordan attempted to shift blame onto me by making false and defamatory statements, questioning my credibility as a buyer. Additionally, her attitude drastically changed, and she began to bring up issues such as the agent's commission, further discouraging me from proceeding.
Furthermore, I believe the decision to withhold the agent's commission based on the fact that my agency viewed the property before I did is discriminatory, particularly as I am an Asian client. This behavior is unacceptable.
I expect a formal apology from Jordan for her actions. I will also be escalating this issue to senior management at Toll Brothers.
I look forward to your prompt response and resolution of this matter.
Frequently Asked Questions About Toll Brothers Florida Central Division Office
What is the address of the Toll Brothers Florida Central Division Office?
The office is located at 2966 Commerce Park Drive, Suite 100, Orlando, FL 32819, USA.
What are the working hours of the Toll Brothers Florida Central Division Office?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.
How can I contact the Toll Brothers Florida Central Division Office by phone?
You can reach the office by calling +1 407-345-6000.
Which brand does the Florida Central Division Office represent?
This office represents the Toll Brothers brand.
Where can I find more information or browse homes from Toll Brothers?
Visit their website at https://www.tollbrothers.com for more information and to browse available homes.
Is there a place nearby where I can explore home designs connected to Toll Brothers?
Yes, the Toll Brothers Central Florida Design Studio is located nearby where you can explore various home designs.
Are there other home builders close to the Toll Brothers Florida Central Division Office?
Yes, Orlando Home Gallery – Richmond American Homes is a nearby builder you might want to visit.
Can I visit any hospitality or resort locations near the Toll Brothers office?
Yes, Orange Lake Resort and Cambria hotel are nearby options you could consider visiting before or after your appointment.
Are there retailers near the Toll Brothers Florida Central Division Office for shopping needs?
Yes, there is a Nike store for sportswear and a Walmart Vision Center and Pharmacy nearby for various shopping and health needs.
What are some professional service businesses near the Toll Brothers Florida Central Division Office?
Nearby professional services include United Data Technologies (marketing agency), Eaton Corporation (professional services), and Electrosonic (business management services).