Management Quality
Customers praised the new management team, particularly Neela, for their helpfulness and responsiveness.
Pest Issues
A significant number of reviews highlighted ongoing pest problems, particularly roaches and rats, which remain a major concern for residents.
Safety Concerns
Many reviews mentioned safety issues, including broken gates, car break-ins, and a general lack of security presence.
Maintenance Response
While maintenance staff received positive feedback for their quick responses, there were complaints about the overall upkeep of common areas and unresolved maintenance issues.
Customer Service
Overall, customer service was noted positively, with several staff members being recognized for their professionalism and attentiveness.