Colonial Drive Apartments

Reviews

• GH

  George Hines

  5 days ago
  5.0
  Colonial Drive Apartment is great. Emely and Pedro are wonderful.
• RR

  Reinaldo Rodriguez

  Feb 17, 2026
  1.0
  Just don't do it ,liveable cost for sure but just don't do it ,they say Emily is nice but refuses to acknowledge real issues there like the drugs circulating in those apartments and how she can be rude if she has to do her job. Laundry room gets raided by homeless people and on top of that they will make you pay more after you leave. I will say Emily is professional but again very rude by law nobody is allowed to confiscate private property in which they do without notice.
• SP

  Shantay p

  Feb 2, 2026
  5.0
  Emily was wonderful and very helpful, she gave me a walk through of the apartment complex.
• YY

  Yesenia

  Feb 2, 2026
  1.0
  I am sharing this review to document ongoing challenges with rent payment access and office availability. For an extended period, I was locked out of the online resident portal. Despite multiple requests by email and in person, my access was not restored. As a result, I was required to pay rent through third-party locations such as Walmart or Walgreens, which has proven unreliable due to technical issues outside of my control. I was aware that there was a small additional balance on my account, but without portal access, I had no way to verify the exact amount in real time. On Sunday, I traveled by bus to Walmart to submit my rent payment, only to have the transaction declined. Other customers there not related to my apartment complex were also unable to pay rent because Walmart/Green Dot’s system was down. My issue could have also been because I was short by $0.61. Since the leasing office was closed, there was no administrative support available to clarify the balance. Public transportation was limited, and I spent hours attempting to resolve the issue to no avail. Ultimately, since the next bus from Walmart wouldn’t depart for another hour, I walked 37mins home at night by myself in freezing weather. All because property management won’t allow me access to pay my rent online from the comfort of my home. On the morning of the 2nd, I went to the leasing office as soon as it opened at 8:00 a.m. (luckily it was open) and provided screenshots of my payment attempts. At that time, I was informed that the issue was the 61-cent discrepancy. I immediately went to submit the payment, and the full rent was paid within approximately 30 minutes. Five minutes later, I received a text message from property management stating that a $100 late fee had been assessed. I am not disputing the importance of timely rent payments. Rather, I am concerned that the lack of portal access and limited administrative support created barriers that directly impacted my ability to pay on time. Tenants should not be placed in a position where minor technical discrepancies result in significant penalties without adequate access to information or assistance. These systems are outdated. Office accessibility has also been inconsistent. There have been multiple occasions where the leasing office closed earlier than posted hours without advance notice, making it difficult to address urgent matters or retrieve mail. While tenants regularly receive notices regarding rules and maintenance, advance communication about office closures is not consistently provided. From conversations and observations within the community, these concerns do not appear to be isolated. Many residents have expressed frustration with inconsistent office availability and limited digital access, and there appears to be frequent resident turnover. For younger renters who rely on online systems and efficient communication, these issues create unnecessary obstacles. I hope management considers improving portal access, communication, and administrative support so tenants can meet their obligations without avoidable difficulties. One recent improvement was removing the pay box from inside the leasing office and allowing tenants to pay for laundry off their phone. This removed the dependence of the leasing office being open just to load our laundry card to wash clothes. Prior to this improvement, if you didn’t catch the leasing office open when you needed to load your laundry card, you either needed to wash clothes at another laundromat, or wait until the next time the office was open to load your card.
• JW

  James Weatherspoon

  Jan 14, 2026
  5.0
  I have been at colonial drive apartments for 5 years now and I will be renewing my lease for another year. Emily and Pedro are excellent.