If I could give this property zero stars, I would.
For a property that markets itself as “luxury,” the reality has been incredibly disappointing. The pricing reflects a high-end living experience, but what residents actually receive falls far short of that standard.
Since the previous property manager, Stephanie, left, this property has noticeably gone downhill, and the difference is not subtle, it’s glaring. There have been several property managers since then, and unfortunately, none have seemed experienced enough to effectively manage a community at this level. There is a clear lack of compassion, urgency, and overall care for both the property and its residents.
To be fair, Noel has been wonderful. He is knowledgeable, helpful, and genuinely seems to care about the community. The maintenance team deserves recognition as well, they are truly the exception. They are amazing, responsive, and consistently go above and beyond. Their effort does not go unnoticed and is one of the few things keeping this property afloat right now.
However, the current property manager does not appear to have the experience or leadership needed to properly oversee this property or maintain the standard residents are paying for.
Beyond management, the sense of community has also diminished. Previous management made living here enjoyable. They created opportunities for residents to connect and feel like part of something. Events were planned, families were included, and there was real effort put into building a community atmosphere.
For example, last Easter there was a well-organized event for the kids that brought everyone together. It was thoughtful, engaging, and truly appreciated by residents. This year, there was nothing—no effort, no event, just another reminder of how much things have declined.
On top of that, ongoing issues with amenities like the jacuzzi and fire pits continue to go unresolved, making it even more frustrating to justify the premium rent being charged.
At this price point, residents deserve more than broken amenities, inconsistent management, and a lack of community engagement. They deserve professionalism, care, and a true luxury experience.
Right now, this property is not delivering, and it’s honestly disappointing to see how far it has fallen.