Business Details
About
Apartment BuildingKETTLER
Located directly on Lake Hope, Trelago Apartments' lavish studio, one, two and three-bedroom homes give you the modern amenities you need to start your next chapter with all the luxuries of a five-star resort.
Location
Hours
Reviews
4.4
244 reviews
5 stars
187
4 stars
15
3 stars
8
2 stars
9
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many reviews highlighted the exceptional service provided by staff members, particularly Richard and Jose, who were noted for their professionalism and responsiveness.
Community Events
Residents appreciated the community events organized by Victoria and Rafa, which fostered a sense of belonging and enjoyment among neighbors.
Maintenance Issues
Several reviews mentioned ongoing maintenance problems, including pest control and HVAC issues, with some residents expressing frustration over slow responses.
Amenities and Cleanliness
While many praised the beautiful apartments and amenities, there were complaints about the upkeep of common areas and amenities not functioning properly.
Noise and Parking Concerns
Some residents reported issues with noise from neighbors and difficulties finding parking, particularly during peak hours.
- CSChristin SwanepoelDec 29, 20251.0I have been a resident here for approximately two years. During that time, Trelago was sold to a new ownership company, and since the transition, the quality of management and living conditions have steadily declined. The leasing office is frequently unresponsive and calls often go unanswered. To begin with my move-in experience, I applied for and was approved for a specific apartment within the complex. Despite calling the leasing office on multiple occasions to obtain a copy of the lease, I was unable to reach anyone. Approximately two weeks before my scheduled move-in date, I was informed that the apartment I had been approved for was no longer available. Management then offered me a smaller unit in a different area of the complex. Given the timing and my circumstances, I had no meaningful choice but to accept this change. Upon move-in, the apartment was in an unacceptably dirty condition and had clearly not been properly cleaned prior to my scheduled move-in date. As for my current issues, maintenance took more than a week and a half to repair my broken front door, which significantly interfered with my ability to safely and easily access my apartment. During that same period, my washer and dryer were also inoperable and were not addressed in a timely manner. Additionally, there is an ongoing mold issue in my apartment, which has caused me to become ill on multiple occasions throughout my tenancy. Despite the seriousness of this issue, it has not been adequately resolved. To make matters worse, construction has recently begun immediately adjacent to the complex without any prior notice to residents. Had I been informed that a shopping center would be built directly next to the apartment buildings, I would not have chosen to live here. Based on my experience, I would strongly discourage others from renting at this property.
- TCTony calvoDec 14, 20255.0Besutiful
- CSCamilo Mejia SalazarNov 15, 20255.0The Pie-giving event was great. We met wonderful neighbors and the pie was delicious. Victoria & Rafa are great hosts. These type of events are 100% recommended.
- CMCarloe MillerOct 31, 20255.0Very kind and professional. Really enjoyed the whole experience!
- FBFelice BombartOct 17, 20255.0Richard Cabrera and Jose Saladin have been incredibly helpful throughout the entire process of moving here. They are polite, intelligent, and immediately available for all details. Thank you
Frequently Asked Questions About Trelago Apartments
What type of apartment homes does Trelago Apartments offer?
Trelago Apartments offers luxurious studio, one, two, and three-bedroom homes with modern amenities and resort-style luxuries.
Where is Trelago Apartments located?
Trelago Apartments is located at 601 Trelago Way, Maitland, FL 32751, USA, directly on Lake Hope.
What are the office hours for Trelago Apartments?
The leasing office is open Monday, Tuesday, Thursday, and Friday from 9:00 AM to 6:00 PM; Wednesday from 12:00 PM to 6:00 PM; and Saturday from 10:00 AM to 5:00 PM. It is closed on Sundays.
How can I schedule an appointment to visit Trelago Apartments?
The office is available by appointment only. Please contact them by phone or email to schedule your visit.
What is the best phone number to contact Trelago Apartments?
You can reach Trelago Apartments at +1 833-900-2729 for inquiries and appointment scheduling.
Does Trelago Apartments have an online presence?
Yes, you can visit their website at http://www.TrelagoApartments.com and follow them on Facebook and Instagram (@trelagoapartments).
Are there coffee shops near Trelago Apartments for a quick coffee or smoothie?
Yes, CFS Coffee For The Soul Maitland is nearby and offers coffee, smoothies, and café options, perfect for a quick break before or after your visit.
What dining options are available near Trelago Apartments?
Nearby dining includes The Great Greek Mediterranean - Maitland and Mandola's Italian Kitchen, offering a variety of cuisines for residents to enjoy.
Are there wellness and spa services near Trelago Apartments?
Yes, 5th Nail Lounge and The NOW Massage Maitland are close by, providing nail, massage, and spa services.
How can nearby places like Lake Hope enhance living at Trelago Apartments?
Living on Lake Hope offers residents scenic views and recreational opportunities such as skate parks, enhancing the lifestyle experience at Trelago Apartments.