Toll Brothers Northeast Florida Design Studio

Reviews

• DS

  Dennis Sanchez

  Oct 27, 2025
  1.0
  Roof leaking after just 4 years. Never had this experience from 2 previous homes that were built by local builders.
• JH

  Janice Rimmer Hernandez

  Oct 19, 2025
  1.0
  5 years after building with them and we still hiring people to fix the crap this builder did in our home. Is a miracle this house haven’t fall down on us. Do yourself a favor and GO ELSEWHERE. Their customer service is awful, the quality of the materials is the cheapest contractor they can find. Message me and I can tell you more about it. Don’t believe their customer service, they will tell you “it is like that”, and they will never repair anything.
• JB

  J Bos

  Aug 8, 2023
  1.0
  We couldn’t be more disappointed. Was so excited to finally build with the famous Toll Brothers, which is known for its quality and we have received less than quality. I’ve dealt with other builders before that actually were less expensive and better quality. Seems like every day I’m living in this house I find something new that is either of poor quality, not done, right, damaged, but painted over, hoping I would not notice. The punchlist at closing from a month ago is still open with items to be taken care of. I was sold things at the design studio that haven’t been installed yet and I have been sold things at the design studio that weren’t what they said, and thousands of dollars more is needed in order to get it to work the way it should be. My house appraised for less than the sale price but they were not willing to work for me. If you walk away you lose your deposit of $100,000. Either way they get you. They don’t have to give you a good quality home. It doesn’t have to appraise for what they sell it to you at and the items that were not done to your satisfaction are not any concern of theirs. They sold me a security system with a camera that I can’t see unless I upgrade my program. Toll Brothers runs quite the racket. You’re not allowed to get another security system. They charge you for the entire year and when they come to install it you find out that the cameras that you paid extra for you can’t run unless you upgrade and pay more monthly. The “Bluetooth” speakers are actually not Bluetooth, but you can buy a receiver that makes them Bluetooth. And the volume knobs, which were never mentioned to me, are very important apparently because you cannot control the speakers at different volumes, without them. They are willing to cut through the ceiling or the floor to put knobs in now, but they’re not going to fix the holes and you have to pay for the knobs. Nothing said to me at the design studio for that. I am very nervous for the future that this home is going to fall apart as the years go on.
• SH

  Scott Hughes

  Sep 19, 2020
  5.0
  It's fun to design your dream house

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