Roof leaking after just 4 years. Never had this experience from 2 previous homes that were built by local builders.
JH
Janice Rimmer Hernandez
Oct 19, 2025
1.0
5 years after building with them and we still hiring people to fix the crap this builder did in our home. Is a miracle this house haven’t fall down on us. Do yourself a favor and GO ELSEWHERE. Their customer service is awful, the quality of the materials is the cheapest contractor they can find. Message me and I can tell you more about it. Don’t believe their customer service, they will tell you “it is like that”, and they will never repair anything.
JB
J Bos
Aug 8, 2023
1.0
We couldn’t be more disappointed. Was so excited to finally build with the famous Toll Brothers, which is known for its quality and we have received less than quality. I’ve dealt with other builders before that actually were less expensive and better quality. Seems like every day I’m living in this house I find something new that is either of poor quality, not done, right, damaged, but painted over, hoping I would not notice. The punchlist at closing from a month ago is still open with items to be taken care of. I was sold things at the design studio that haven’t been installed yet and I have been sold things at the design studio that weren’t what they said, and thousands of dollars more is needed in order to get it to work the way it should be. My house appraised for less than the sale price but they were not willing to work for me. If you walk away you lose your deposit of $100,000. Either way they get you. They don’t have to give you a good quality home. It doesn’t have to appraise for what they sell it to you at and the items that were not done to your satisfaction are not any concern of theirs. They sold me a security system with a camera that I can’t see unless I upgrade my program. Toll Brothers runs quite the racket. You’re not allowed to get another security system. They charge you for the entire year and when they come to install it you find out that the cameras that you paid extra for you can’t run unless you upgrade and pay more monthly. The “Bluetooth” speakers are actually not Bluetooth, but you can buy a receiver that makes them Bluetooth. And the volume knobs, which were never mentioned to me, are very important apparently because you cannot control the speakers at different volumes, without them. They are willing to cut through the ceiling or the floor to put knobs in now, but they’re not going to fix the holes and you have to pay for the knobs. Nothing said to me at the design studio for that. I am very nervous for the future that this home is going to fall apart as the years go on.
Frequently Asked Questions About Toll Brothers Northeast Florida Design Studio
What is the address of the Toll Brothers Northeast Florida Design Studio?
The Toll Brothers Northeast Florida Design Studio is located at 12525 Philips Highway, Suite 106, Jacksonville, FL 32256.
How can I contact the Toll Brothers Northeast Florida Design Studio by phone?
You can reach the studio by calling +1 904-547-2466.
What types of services does the Toll Brothers Northeast Florida Design Studio offer?
They specialize in new home sales, home building, custom home building, mortgages, property development, and real estate services.
Is the Toll Brothers Northeast Florida Design Studio currently open?
Yes, the studio is currently open and operational.
Where can I find more information about the Toll Brothers Northeast Florida Design Studio online?
You can visit their website at https://www.tollbrothersdesignstudio.com/studio-locations/fl/northeast or their Facebook page at https://www.facebook.com/1517140248592161.
Are there any fitness or wellness centers near the Toll Brothers Northeast Florida Design Studio?
Yes, nearby fitness and wellness centers include Yoga Den Bayard, a yoga studio, and 9Round Fitness, a boxing club, both ideal for staying active before or after your visit.
What dining options are available near the design studio?
Nearby restaurants include Bayard Cafe and Canopy Road Cafe, where customers can enjoy American cuisine close to the studio.
Are there any nearby health services around the Toll Brothers Northeast Florida Design Studio?
Yes, there are several nearby health services including Advanced Dermatology and Cosmetic Surgery, Michael Perry, PA-C, and H2 Health- Avenues Jacksonville for physical therapy.
Can I visit any nearby shops or boutiques after meeting at the Toll Brothers Northeast Florida Design Studio?
Definitely. You can explore several nearby shops such as Pineapple Creative Boutique for arts and crafts, The Cottage Shop in Bayard for antiques, and REimagineD for flowers and gifts.
How can nearby transit or landmarks help me find the Toll Brothers Northeast Florida Design Studio?
While specific transit stations were not listed, knowing nearby landmarks such as Bayard Cafe, Yoga Den Bayard, and The Landing at Beacon Lake condominiums can help you orient yourself when visiting the studio at 12525 Philips Highway.
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